Director of Implementations, Honor
$160-190k
More information about location
In-home care network
Be an early applicant
In-home care network
501-1000 employees
Be an early applicant
$160-190k
More information about location
501-1000 employees
Company mission
To change the care industry by building the first-of-its-kind care network and expand the world’s capacity to care.
Role
Who you are
- Business Acumen & Commercial Impact: Possesses a commercially focused mindset with proven experience in driving financial and operational outcomes. Analyzes market dynamics to capitalize on growth opportunities and makes informed decisions that enhance profitability and deliver measurable value
- Change Management: Leads impactful change by guiding internal teams and clients through strategic shifts in processes and culture. Develops and executes change management strategies that align stakeholders, build trust, and ensure smooth transitions and sustained adoption of new practices
- Process & Project Expertise: Masterfully designs and executes complex project plans that drive efficiency and scalability across teams. Identifies areas for process improvement and employs a proactive approach to planning and resource allocation, ensuring timely and budget-compliant project delivery
- Data-Driven Decision-Making: Utilizes data and analytics to guide decision-making, setting strategies and evaluating performance through quantitative analysis. Translates insights into actionable steps for stakeholders
- People Development: Demonstrates a strong track record in mentoring and developing team members, fostering a high-performance culture. Supports individual growth through coaching, feedback, and opportunities for skill-building and advancement
- 5-8 years of experience in project or program management, ideally with a customer facing component
- 2+ years of direct team management experience
- Proven success in leading large-scale projects, with a focus on client onboarding, change management, and operational efficiency
- Excels in a fast-paced, high-growth, tech-driven environment, managing multiple priorities simultaneously
- Experience in a regulated environment is a plus
What the job involves
- As the Director of Implementations at Honor, you will play a critical role in transforming the way we deliver home care to aging adults
- In a rapidly evolving industry, we are combining high tech with high touch to create better experiences for clients, enhanced job opportunities for Care Professionals, and innovative offerings that support the aging journey at scale.
- In this dynamic leadership position, you will oversee the entire implementation lifecycle, guiding complex transitions that enhance operational efficiency and foster positive relationships with internal and external stakeholders
- Your strategic vision will empower our team to champion change management initiatives that drive cultural transformation, ensuring that we not only meet the immediate needs of our clients but also lay the groundwork for sustainable growth
- Your expertise will be essential in supporting Franchise Owners and their teams, enabling them to thrive in their operations and enhance the quality of care provided
- This role is crucial for the financial health of our Franchise partners and our long-term goal of expanding the capacity to care for aging adults.
- Strategic Oversight of Implementations: Set the strategic goals and managing resources to ensure the timely and compliant execution across client onboarding, care professional integration, and franchise training. Proactively address risks to maintain smooth operations and retain clients and care professionals
- Process Transformation and Efficiency: Drive large-scale improvements to streamline implementations and reduce disruptions. Collaborate with Product on tools that enhance efficiency, support platform adoption, and align with long-term business goals through data-driven solutions
- Curriculum and Change Management: Design a strategic curriculum and change management framework to guide franchise teams through implementations. Develop training and communication plans that ensure smooth transitions and position teams for sustained success post-implementation
- Executive Reporting: Provide regular, strategic updates to executives and key stakeholders on implementation progress, impact, and metrics. Offer insights that support decision-making and align with company-wide objectives
- Team Development and Leadership: Lead and mentor two senior managers, fostering autonomy, advanced problem-solving, and adaptability within the team. Set performance expectations that drive both short-term and long-term success, aligning team goals with organizational strategy
- Cross-Functional Systems and Alignment: Develop systems, tools, and expectations that streamline cross-functional workflows, enabling senior managers and partners to deliver consistent, compliant implementations that support company growth
Our take
Longer life expectancy and an aging population has resulted in the significant growth of the home-based care industry, as nearly 90% of people over the age of 50 wish to live in their homes as long as possible.
Honor is a technology-enabled home care company that partners with local care agencies, who leverage its infrastructure to handle back-office functions such as billing, scheduling, and staffing. The company currently provides non-medical home care services to people across the United States, supporting over 100,000 care professionals.
Boasting the world's largest home care network, the company's advanced care platform is revolutionizing how society cares for older adults. Powering over 1 million hours of care each week and with a number of key leadership hires announced over 2024, Honor is well set to see continued growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
8% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2021
$70m
SERIES E
Oct 2020
$140m
SERIES D
Total funding: $322m
Company benefits
- Remote-First Work Model
- Company Equity
- Comprehensive Benefits - Including Health, Mental Health, Dental, Vision, and Life Insurance for You and Your Family
- 401k Matching
- Generous Vacation Policy
- Corporate Giving & Volunteering Programs
- Paid Parental Leave
Company values
- We Value People - Everything we do revolves around people
- Care Starts With Connection
- Great Solutions Demand Empathy
- When You Grow, We Grow
- Our Differences Propel Us
Company HQ
Yerba Buena, San Francisco, CA
Articles
Leadership
Seth Sternberg
(Co-Founder & CEO)Studied at Yale and has an MBA from Stanford. Started out as an M&A Lead at IBM, and co-founded Meebo in 2005. Was a Product Management Director at Google.
Sandy Jen
(Co-Founder)Studied Computer Science at Stanford and co-founded Meebo, acting as its CTO. Was an Engineering Manager at Google, and is also a current Board Member of Ultimate Impact.
Monica Lo
(Co-Founder & Strategy & Operations)Studied at Dartmouth, Stanford and Harvard Kennedy. Was an Associate at A.T. Kearney and Manager of Strategic Initiatives at Safeway.
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