PSO Technical Project Manager, Zoom
$97.6-225.7k
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Work platform for human connection
Be an early applicant
Work platform for human connection
1001+ employees
Be an early applicant
$97.6-225.7k
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
1001+ employees
Company mission
To help people connect, collaborate, and get more work done, together.
Role
Who you are
- This role is ideal for a hands-on project manager who enjoys operating at scale, managing multiple large enterprise engagements simultaneously, and driving predictable outcomes in a fast-growing, cloud-first environment
- Demonstrate 7+ years managing complex technology projects in SaaS or cloud-based environments
- Bring 3+ years delivering customer-facing implementations within a Professional Services organization
- Hands-on experience managing the rollout of contact center platforms across multiple enterprise customers
- Manage milestone-based delivery and billable revenue forecasting, tracking earned revenue against contractual commitments
- Demonstrate experience with risk and issue management, including proactive identification, escalation, and mitigation across project workstreams
- Communicate clearly with technical teams and executive stakeholders in cross-functional, delivery-oriented environments
- Have exposure to AI-driven CX technologies such as chatbots, virtual agents, conversational AI, or automation platforms
What the job involves
- You will lead the delivery and rollout of complex contact center projects for enterprise and strategic customers
- You will own end-to-end project execution across multiple enterprise customer engagements, ensuring delivery quality, timeline predictability, financial discipline, and alignment with customer experience outcomes
- We deliver complex contact center solutions for enterprise customers globally. Our team collaborates across Professional Services, Sales, Product, and Engineering to execute strategic implementations. We exist to ensure customers achieve measurable business outcomes through seamless technology adoption
- Leading multiple concurrent enterprise contact center rollouts across discovery, design, deployment, go-live, and stabilization phases
- Managing project scope, schedule, risks, dependencies, and communications across distributed teams and delivery partners
- Coordinating with Professional Services, Sales, Product, Engineering, and Customer Success to ensure alignment and delivery excellence
- Ensure adherence to Statements of Work, delivery assumptions, and contractual milestones, including support for milestone-based billing, revenue forecasting, and backlog accuracy
- Establishing and maintaining detailed project plans, milestones, and dependency tracking across ZCX and adjacent CX products (e.g., WFM, QM, AI-driven virtual agents)
- Tracking milestone-based billing, revenue forecasting, and contractual deliverables to support financial accuracy and customer commitments
- Driving continuous improvement of delivery playbooks, standards, and scalable execution models through partnership with internal leaders
- Applying risk and issue management practices including proactive identification, escalation, and mitigation across project workstreams
Application process
- End Date: February 4, 2026
- At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Our take
Zoom reworked video conferencing when most people assumed it was a solved problem, with services from Cisco and Skype already ubiquitous in workplaces and homes. However, its videoconferencing infrastructure was simpler to use, faster and more flexible than any previous solution, and it swiftly took the world by storm.
Its success bred competition, however, and companies such as Microsoft and Google, along with numerous smaller communications firms, have begun making inroads on Zoom's formerly commanding lead. Additionally, as workplaces are mostly adopting a hybrid or flexible working strategy, some of its importance as a workplace tool is wearing off and it is recording a gradual decline in daily usage rates.
To counter these trends, Zoom is expanding its business offerings through product development and strategic acquisitions. Alongside many other large tech companies, it has battled through a difficult economic situation, but it nonetheless remains a profitable company and household name. Plus, its track record of innovation means it is still very much one to watch in the communications space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2017
$100m
SERIES D
Feb 2015
$30m
SERIES C
Total funding: $148.5m
Company benefits
- Work from home opportunities
- Retirement benefits
- My-Time-Off (MTO), an extended vacation policy
- Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
- Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
- Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
- Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
- Employer Matching of Charitable contributions up to $500 USD equivalent/year
- Annual Zoom Store Allowance
- Business Travel Accident Insurance
Company HQ
Downtown San Jose, San Jose, CA
Leadership
Eric Yuan
(CEO & Founder)Previously VP Engineering at Cisco and WebEx.
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