Partner Success Manager, Xero
Accounting software for small businesses
Be an early applicant
Accounting software for small businesses
1001+ employees
Be an early applicant
1001+ employees
Company mission
To make life better for people in small business, their advisors, and communities around the world.
Role
Who you are
- You bring expertise in the SaaS or accounting industry and understand the inner workings of an accounting practice
- You have a natural ability to build quick rapport and maintain long-term professional relationships
- You are comfortable working autonomously in a fast-paced environment and take a result-focused approach to your tasks
- You possess outstanding communication skills and enjoy presenting to and educating others
- Your background includes managing clients within a technology company and using Salesforce CRM to track progress
- You demonstrate strong initiative and the ability to strategise growth through cross-sell and up-sell opportunities
- Apply even if your experience isn't a perfect match!
What the job involves
- As a Partner Success Manager, you will work closely with accounting and bookkeeping firms to help them grow their revenue and improve their practice workflows. You will guide our most valued partners in adopting the full range of Xero solutions, ensuring their clients are using the most suitable subscriptions to thrive in a digital economy
- Your influence will be felt through the sustainable growth and retention of these partnerships. By providing best practice recommendations and identifying expansion opportunities, you will act as a trusted advisor, helping to build a stronger economy by empowering the small business community
- You will be part of a collaborative team that works alongside Partner Consultants to deliver individual and territory goals. This group focuses on service excellence and proactive client management, sharing feedback from the field to help refine our products and resources
- Strengthening the Xero value proposition to reduce churn and mitigate deletion risks within your portfolio
- Educating partners on available resources and ensuring their teams remain certified through webinars and training events
- Developing migration and initiation plans for customers moving to new subscriptions or upgrades
- Implementing customer programs and deployment blueprints to help firms use Xero products more effectively
Our take
For a long time, high-quality financial services have been reserved for large-scale businesses. Xero solves this problem by giving small businesses, accountants, and bookkeepers access to best-in-class finance and accounting solutions.
Xero is one of the largest companies of its kind, with its promise to save time and effort for small business owners - who often don’t have in-house accounting teams - capturing interest and allowing the company to scale. It has a strong rival in Intuit QuickBooks, which offers similar services, but competes by being most effective for growing startups, and having an incredibly simple user experience.
A series of acquisitions and partnerships, including the purchase of Instafile in 2018, have consolidated Xero’s market share. The company continues to add new integrations, such as with Vehocheck Workshop Manager, and the 2023 launched Beautiful Business Fund that will help small businesses accelerate growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Company HQ
Te Aro, Wellington, Wellington
Leadership
Prior to Xero, she founded Boardlist and Joyus. She also served as the CEO of Polyvore and as a President of Asia Pacific and Latin America Operations at Google.
Salary benchmarks
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