Merchant Support Associate, Lopay
£24-32k
UK-based payment app for small businesses
Job no longer available
UK-based payment app for small businesses
21-100 employees
Job no longer available
£24-32k
21-100 employees
Company mission
To be the most flexible and most rewarding payment app for small businesses.
Role
Who you are
- Must be flexible to work weekends
- You have experience in customer support, responding to inbounds as well as handling escalations and getting additional input when you need it
- You’re a doer. You’ve a passion for problem solving and continuously improve processes and materials, both internal and external facing materials. You’re able to work autonomously and prioritise effectively
- You're interested in apps and have an eye for an intuitive, user friendly design. You’re happy testing out our product and knowing the features inside out
What the job involves
- Responding to inbound messages via Intercom
- Speaking to customers to help them navigate the app and resolve their issue quickly
- Investigating bugs & issues and working with our Dev team to resolve them
- Understanding customer's needs and capturing feature requests
- Updating and developing internal & external support materials
- Constantly looking for ways to improve our processes and efficiency
- Overtime opportunities for additional pay
- Please note that we are looking for superstar who can help cover our weekend support, this means you must be flexible to work Saturday or Sunday
Application process
- Our interviews are typically conducted over Google hangouts and consist of the following phases:
- Initial interview (30 mins)
- Remote take-home or face-2-face task (role dependent, 30 mins)
- Final interview (45 mins)
Our take
The UK mobile payments market saw rapid growth over the pandemic period. Over one third of the adult population are now registered for mobile payments, with services like Apple Pay and Google Pay seeing a 75% boost in signups. Mobile payments are firmly positioned to become the future of commerce, and fintech companies are cashing in big.
Lopay is one of the payments apps looking to break into the scene, but it faces stiff competition from heavyweights like Zettle, Sumup, and PayPal. Having launched in late 2021, the real challenge will be to assert itself as a distinctive market entrant. To do so, its marketing itself as a merchant-friendly alternative, undercutting competitors’ transaction fees for customers who can afford to postpone payments access by a few days.
Core to Lopay’s offering is flexibility and control – merchants set their payout schedule and they can switch between schedules at any time. As well as this, a real edge Lopay are offering is a sliding transaction fee scale, which does offer a highly competitive 0.79% for weekly access. It remains to be seen how successful Lopay can become in a crowded market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
10% female employees
Company
Funding (1 round)
Jan 2023
$5.2m
Early VC
Total funding: $5.2m
Company benefits
- 25 days holiday a year (plus, statutory public holidays)
- Workplace pension scheme
- New Laptop (MacBook / Windows, your choice)
- A “referral bonus” when you get friends/acquaintances to join the team
- Stock options
- Home office equipment allowance
Company HQ
London, UK
Leadership
Richard Carter
(CEO)Co-Founder & Chairman of OrderPay. Former Vice President of Ecrebo Limited.
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