International Key Accounts Manager, InPost
3 days a week in office
Parcel locker service
Job no longer available
Parcel locker service
101-200 employees
Job no longer available
3 days a week in office
101-200 employees
Company mission
To switch up the status quo and become the UK’s leading out-of-home business. We’re bringing freedom to anyone with a parcel.
Role
Who you are
- We’re looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future
- We’re looking for people with drive and natural curiosity – who want to do things differently. And do them brilliantly
- Experience within retail in-house logistics
- Ecommerce background
- Proven track record of managing Enterprise retail accounts in UK market
What the job involves
- To support our rapidly growing International client portfolio we have an exciting opportunity for a passionate and extremely driven Key Account Manager to join our team
- The role will report into the Head of International Client as part of the International Commercial team and will focus on the management and retention of eCommerce retail partnerships in the UK local market
- This role will work closely with the UK Commercial team & International Commercial team to execute the Group strategy for highlighted accounts, supporting in growing these partnerships and cementing InPost as a strategic partner
- Participate in the creation of strategies that drive product adoption & value realisation, delighting our customers throughout the duration of the customer lifecycle
- Working alongside the International Commercial team to own and execute the local market commercial agreement for key International clients, monitoring and tracking key risks and opportunities and ensuring adherence to the local agreement and terms
- Regularly and proactively engaging partners to maintain solid relationships locally which unlock further opportunities for growth in-market
- Develop a comprehensive understanding of the business challenges faced by your customers and identify how InPost can partner to address these
- Use data and insights to track client performance and identify opportunities for growth and development
- Support in commercial and contract negotiations with International Account Owner to deliver sustained and profitable growth to the market
- Handling escalations, answering queries and solving problems
- Delivering service quality reports and analysis back to our clients at regular intervals to provide insight into service utilisation and performance
- Cross-functional and strategic project support where relevant to local market
- Co-ordination amongst multiple local teams to ensure your client is leveraging the most and the best InPost Goup has to offer; including engagement and partnership with Merchant Acquisitions, Strategy, Operations, Marketing, product, Technology and Merchant Onboarding team
- Sharing knowledge and learnings with wider International Commercial team to help inform and support the development of the commercial strategy and key objectives in local market
Salary benchmarks
Our take
One of the key friction points of modern e-commerce remains delivery. In addition to rising costs and the logistical challenges of next-day service, missed collections and deliveries cost UK e-commerce businesses more than £1.6b every year. For consumers, it's similarly frustrating to have to wait in for parcels all day – or frequently miss deliveries whilst out at work.
InPost is disrupting the logistics industry with a network of conveniently placed smart parcel lockers that enable consumers to easily receive and return packages from online retailers. It has already set up over 5000+ smart lockers, and partnered with 200+ leading retail partners like Vinted, ASOS & Zara.
InPost's appeal has soared in the after-effects of the pandemic, as the business has been able to offer completely contact-free deliveries and collections for consumers. It has capitalised on its success by completing several important acquisitions and partnerships with the likes of Vinted and Menzies in 2023. As the popularity of contact-free options appears to continue, InPost offers a well-established and feasible option.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
40% female employees
6% employee growth in 12 months
Glassdoor (3.1)
Trustpilot (4.7)
Company
Employee endorsements
Challenging work
"What makes InPost unique is the breadth, pace and challenge of the work, our vision and mission to shake up the logistics industry and our..."
Company benefits
- 🌟 Vitality Health Care: Stay healthy and happy with our top-notch health coverage.
- 💼 Home Office Set Up (Incl. Screen, Keyboard & Mouse): Work from home like a pro with our all-inclusive setup.
- 🌍 Volunteering Day: Make a difference in your community on our special day for giving back.
- 🌞 Enhanced Annual Leave – 26 Days: More time for you to relax, explore, and enjoy life.
- 🏡 Hybrid Working – 2 Days from Home (Role Dependent): Strike the perfect work-life balance with flexibility.
- 👶 Enhanced Parental Leave (Paternity & Maternity): We support you during those precious family moments.
- 🏙️ Modern London Office: Great Central Location in the Heart of Oxford Circus. Enjoy our vibrant workplace with snacks, tea, and coffee.
- 🐶 Bring Your Dog to Work Day (Every Friday): Make every Friday pawsitively amazing!
- 🚊 Rail Discount: Commute with ease! Purchase an annual season ticket, expense it through our InPost expenses procedure, and enjoy a 10% contribution from InPost, making your daily journey more affordable.
- 🌍 Work from Anywhere (up to 4 weeks per year): Embrace the freedom to work remotely abroad for up to 4 weeks per year, allowing you to explore new horizons while staying connected.
Company values
- One Team
- Rise to the Challenge
- Think Smart
- Own It
Company HQ
Fitzrovia, London, UK
Articles
Leadership
Neil Kuschel
(CEO)Rafal Brzoska
(Founder)Diversity, Equity & Inclusion at InPost
- At InPost, we love uniqueness. Our strength is our people. We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.
Share this job
View 4 more jobs at InPost