Client Services Representative, Spark
Spanish Speaker
$47.8-52k
Hourly Range: $23 - $25 USD + Equity
More information about location
Helping Medicare brokers build the insurance business of their dreams
Be an early applicant
Helping Medicare brokers build the insurance business of their dreams
21-100 employees
Be an early applicant
$47.8-52k
Hourly Range: $23 - $25 USD + Equity
More information about location
21-100 employees
Company mission
To help independent Medicare brokers build the insurance business of their dreams.
Role
Who you are
- Clear, compassionate communicator—bilingual in Spanish and English
- Experience working in Medicare or health insurance support roles
- Strong organizational and documentation habits
- Familiarity with support software, CRM tools, and HIPAA compliance
- Excellent time management and a self-starter attitude
- 2–3 years of contact center/customer support experience (healthcare preferred)
- Typing speed of 50+ WPM
- Able to work 40 hours/week with flexible scheduling
- Dedicated HIPAA-compliant remote setup (high-speed internet, noise-canceling headset)
Desirable
- Knowledge of the Medicare insurance industry
- 1–3 years supporting Medicare members
What the job involves
- Spark is hiring a bilingual Client Services Representative to support our growing Medicare member base
- In this role, you will provide guidance, empathy, and clear communication to members navigating their benefits
- You’ll play a key part in Spark’s mission to deliver accessible, high-quality healthcare experiences—one interaction at a time
- Handle inbound and outbound calls, emails, and texts from Medicare members
- Assist with benefit navigation and external program applications
- Educate members about resources, requirements, and eligibility
- Accurately document all support interactions in our CRM
- Execute outbound engagement campaigns to meet monthly targets
- Escalate issues appropriately while owning first-contact resolution when possible
- Uphold our core values of compassion, integrity, and reliability
- Partner with internal teams to surface trends and improve member support
Our take
Medicare is the national health insurance package for US citizens over the age of 65, with most people that seek to enrol in a plan making use of brokers to help them evaluate and select options. Spark is a technology company and “concierge” service that partners with independent Medicare brokers and provides a platform that helps them navigate and build retirement benefit packages for customers.
Handling the marketing, sales support, back office, and compliance requirements of Medicare brokering, Spark bridges the gap between insurance agents and their customers. The company already has partnerships with more than 100 leading Medicare agencies that represent over 3400 brokers, a good starting point from which to grow.
Agetech is a growing market, due to an aging population and longer lifespans, and Spark has benefitted from an increased demand and interest in Medicare brokering. Highlighting this is its 2024 raise of a $25 million Series B funding round that will support its future growth and product development.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Jan 2024
$25m
SERIES B
Jan 2023
$15m
SERIES A
Total funding: $53.6m
Company benefits
- Paid holidays - Everyone needs a healthy, happy, and productive life. This means you'll need time to rest & recover without restrictive holiday limits
- Flexible, remote working - We want you to work when and where you're most productive, whether you’re an early bird or a night owl
- Medical, dental and vision benefits - Enjoy the best medical, dental and optical coverage money can buy. We've got you and your family covered for all eventualities
- Meaningful equity - You’ll be contributing to the team's success, so you deserve to share in it. Everyone in our team gets a meaningful equity allocation
- Top of the line equipment - We’ll set you up with the right tools to do your best work—starting with a MacBook Pro, 4K monitors, & the right software to get the job done
- Parental Leave - Up to 12 weeks for birthing parents and up to 8 weeks for non birth parents
- 2 week Sabbatical after 5 years of employment
- Wellbeing Perks through SpringHealth, OneMedical, PerkSpot, and SoFi
- Monthly Remote Work Stipend (help cover costs of home-office needs)
- 401K
- A team that cares - You’ll be joining a team of smart, capable, helpful people that want you to win, our clients to be wowed, and our business to grow
Company values
- Take nothing for granted: We serve partners and clients with unique needs and backgrounds. Our team's empathy reflects that diversity
- Strive for excellence: We are ambitious, self-reflective and committed to growth
- Explicit accountability, broad responsibility: We clearly identify ownership, anticipate the needs of our teammates, and reward proactive initiative
- Succeed as a team: We celebrate wins, small and large, and recognize that success is a team effort
Company HQ
Civic Center, New York, NY
Articles
Leadership
James Jiang
(Co-Founder & CEO)Previously Co-Founder at Roster, Analyst at Night Owl Capital and part of the Restraucturing and Reorganisation Team at The Blackstone Group.
Diversity, Equity & Inclusion at Spark
- At Spark, we are committed to hiring the best team to serve our clients regardless of their background. We need diverse perspectives to reflect the diversity of our problems and the population we serve. We look to hire people from a variety of backgrounds, including, but not limited to, race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.
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