Technical Implementation Manager, Flywire
Bilingual Spanish/English Required
$91.8-100k
plus equity
Global payments processing
Be an early applicant
Global payments processing
1001+ employees
Be an early applicant
$91.8-100k
plus equity
1001+ employees
Company mission
To improve the payment experience for everyone.
Role
Who you are
- Fluent in English and Spanish (French-speaking is a bonus)
- 4+ years of Technical Support, Consulting, Implementation, Professional Services or equivalent
- Knowledge of system integrations and understanding of different project methodologies
- Exceptional client-facing and internal communication skills, both written and oral
- Experience of implementing and configuring software (payment software preferred)
- Familiarity with using APIs or JavaScript libraries
Desirable
- Knowledge of Higher Education or ERP systems such as Xetta, Ellucian, StarRez, Oracle PeopleSoft, OpenApply, Slate, Salesforce etc
- Experience with Fintech, Technology or Consulting companies
- Experience in Higher Education such as Business Office, Cashiering, Financial Aid, Reconciliation processes of higher education
- Knowledge of programming languages such JavaScript, Liquid, Java, SQL, Python etc
What the job involves
- Flywire is seeking a self-motivated Technical Implementation Manager to carry out integration and implementation activities that bring value to our clients and partners
- This individual will support our North America Sales and Relationship Management teams to ensure onboarding excellence
- Interested candidates should bring high quality client management, project management and technical consultation skills into a quickly growing and dynamic team
- As a subject matter expert in Flywire Integrations the Technical Implementation Manager will guide clients through the Discovery, Portal configuration, Integration, Testing and Go live stages for clients implementing Flywire products
- Consult clients on how to implement Flywire’s platform products including APIs, Payment Checkouts and Recurring Payments solutions
- Serve as the SME leading multiple client implementation projects ensuring they have successful execution
- Run workshops and client syncs as they progress through the different implementation stages
- Provide post-implementation/Hyper-care support
- Ensure a smooth customer experience by matching the products and Integrations to client needs
- Develop & maintain product documentation with Product teams, providing internal knowledge transfer
- Drive continuous improvement in implementation methodology, tools, and processes across the team
- Contribute to the product vision by relaying client feedback and pain points to Product teams
- Troubleshoot and resolve Integration issues by providing technical support for clients
- Play a role in fostering an ever improving culture and customer experience continuously
Our take
Flywire is a digital platform that simplifies the paying experience for international transactions. Flywire leverages its vertical-specific software and payments technology to deeply embed within client's existing accounts-receivable workflows.
Flywire was first set up to help international students pay their tuition for American colleges, but has since grown into a global payments enablement and software company. It has processed billions of dollars in payments for clients across the world and secured approval for its major payment institution license, enabling it to operate domestic money transfer and cross-border money transfer services.
Flywire serves clients across education, healthcare, travel, and B2B, including several Ivy League schools, and top US hospital systems. The company appears to be focussed on growth, including by strategic acquisitions and entry into new markets, recently in the Asia Pacific and Australia, as well as further developing its channel partners ecosystem.
Steph
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Mar 2021
$60m
SERIES F
Feb 2020
$120m
SERIES E
Total funding: $323.2m
Company HQ
Downtown Crossing, Boston, MA
Leadership
Mike Massaro
(CEO)Mike joined Flywire as a VP of Business Development in 2012 before becoming CEO in 2013. Prior to this, he spent 6 years at Carrier IQ as a VP of Strategic Accounts & Corporate Development and Advisor.
Salary benchmarks
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