Director of Account & Commercial Operations, Agility Robotics
Plus company stock options
More information about location
Robotic automation for the warehouse and logistics
Be an early applicant
Robotic automation for the warehouse and logistics
201-500 employees
Be an early applicant
Plus company stock options
More information about location
201-500 employees
Company mission
To make businesses more productive and people's lives more fulfilling.
Role
Who you are
- Bachelor’s degree required, Master’s Degree preferred or 15+ years experience in lieu in Business, Operations Management, Engineering, or related fields
- 10+ years of leadership experience in account management, customer operations, Commercial Operations, or customer success functions in a robotics or HW/SW platform organization
- Proven success managing post-sales customer engagements in a scaling, high-growth environment
- Expertise in program management, customer relationship development, and operational service delivery
- Financial acumen with experience managing budgets, cost structures, and margin targets in service organizations
- Excellent verbal and written communication skills, including executive-level presentations
- Proficiency with CRM and customer management systems (preferably Microsoft Dynamics)
- Strategic Account and Customer Relationship Leadership
- Operational Execution and Service Delivery Excellence
- Financial Stewardship and Resource Management
- Process Improvement and Scalability
- Strategic Growth Enablement
- Critical Thinking and Risk Anticipation
- Team Development and Talent Management
What the job involves
- The Director, Account and Commercial Operations is responsible for leading the execution, quality, and growth of Agility Robotics' customer-facing programs post-sale
- This role oversees account management operations, commercial delivery operations, and customer satisfaction initiatives, ensuring a high-quality experience that drives customer retention, expansion, and long-term commercial success
- This leader works cross-functionally with sales, marketing, customer success, and operations teams to align service execution with broader strategic and revenue goals
- Lead and manage account services and Commercial Operations teams, ensuring consistent, high-quality delivery across all engagements
- Define and monitor service standards, operational KPIs, and customer satisfaction goals
- Manage team staffing, workload prioritization, and talent development across customer accounts
- Serve as the primary operational point of contact for key customer accounts post-sale
- Develop strong relationships with strategic customers to support retention, upselling, and account health
- Drive integration across Pre-Sales, Sales, Implementation, and Solutions teams to ensure a unified and seamless customer experience
- Collaborate closely with the Sales and Customer Success teams to support seamless handoffs, expansions, and renewals
- Integrate account management strategies with the overall commercial strategy to ensure a cohesive customer journey from initial contact through ongoing support
- Build and manage a team of account managers as necessary based on the commercial need and in alignment with the growth and objectives of the broader commercial team
- Identify service improvement and expansion opportunities to enhance customer experience and revenue growth
- Lead initiatives to streamline customer onboarding, optimize service touchpoints, and differentiate Agility’s Commercial Operations offerings
- Provide regular feedback and strategic insights to the Chief Business Officer on market trends, customer needs, and service evolution opportunities
- Develop and manage the Account and Commercial Operations operating budget
- Track financial and operational metrics related to services profitability and operational efficiency
- Implement resource planning models that balance operational delivery with financial targets
- Establish and maintain Commercial Operations metrics, customer health dashboards, and performance reports
- Lead process improvement and scalability initiatives to support Agility’s commercial growth
- Conduct competitive benchmarking to ensure Agility’s services remain best-in-class and market-aligned
Our take
Agility Robotics was founded with the aim of empowering the blended workforce, where humans and human-movement-enabled robots work side by side. Though there’s still plenty of wariness about what workplace robots might mean for the future of the workforce, the amount of R&D and Venture Capital funding into the space – coupled with an acute labor shortage – suggests that there’s no holding it back.
The company, founded by a team of Robotics and Bioengineering academics, has hit the headlines a number of times in the last few years for the mobility and dexterity of its robots which can walk around, move packages, and unload trailers (as well as climb stairs and run a 5K). This ability to run could have a huge impact, as it opens up the potential not just to work in warehouses and factories, but to complete last-mile deliveries – an ambition that Agility Robotics has made public.
It's advancing humanoid robotics with its robot, Digit, already working in logistics and delivery. With partnerships like Schaeffler AG and a new production facility, Agility is scaling up operations. Digit's tasks, including package handling, and future plans for self-replication, position the company to address labor shortages. As it enhanced Digit's AI and safety features, Agility is preparing for a future where robots and humans work together, shaping the digital workforce.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
87% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Mar 2025
$400m
LATE VC
Oct 2024
$150m
SERIES C
Total funding: $728m
Company benefits
- 100% Company Paid Disability, Life, Health, Dental & Vision Insurance (for AR employees)
- Employer Matched Retirement Plan
- Five Weeks of Paid Time Off Annually
- Paid Parental Leave
- Employee Referral Bonus Program
- Relocation Assistance (for certain roles)
- Stock Options (for certain roles)
- A culture that encourages flexible work schedules
- A culture that embraces individuality and authenticity
Company HQ
Tangent, OR
Leadership
Peggy Johnson
(CEO)Joined Agility Robotics in 2024 as CEO. Prior to this, they were the CEO of Magic Leap. They also spent 6 years at Microsoft as an Executive Vice President of Business Development and 25 years at Qualcomm as an Executive Vice President of Global Market Development.
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