Customer Experience Associate, Robinhood
Pathways, New Graduate
$23.10 - $23.10 USD per hour + Bonus plan
More information about location
3-5 days a week in office
Commission-free stock trading & investing app
Be an early applicant
Commission-free stock trading & investing app
1001+ employees
Be an early applicant
$23.10 - $23.10 USD per hour + Bonus plan
More information about location
3-5 days a week in office
1001+ employees
Company mission
To democratize finance for all.
Role
Who you are
- We are looking for recent graduates who have customer facing experience that are interested in becoming a Registered Representative through Robinhood's licensing and training program
- Self-starter and ambitious learner who is comfortable with a fast-paced, evolving customer support landscape and embraces skill development through coaching, feedback, and goal setting
- Bachelor’s degree or experience working in the financial services industry is preferred
- Ready to demonstrate commitment and resilience over 26 weeks to achieve both licensing completion and Registered Representative proficiency
- Able to exercise independent thought and judgment, adapt to new tasks, and able to prioritize tasks in a multi-task environment
- Excellent written and verbal communication skills with a passion to support customers through various channels
- Effectiveness and willingness to adapt to customer experience delivery through phone and written channels
- Ability to quickly defuse customer anxiety through exceptional customer service skills
- Schedule flexibility as we evolve to meet the growing demands of our customers (future shift assignment may include evenings and weekend hours)
- Existing FINRA SIE license is preferred
- Experience working in a customer support environment is preferred
What the job involves
- The CXR Pathway Program serves as an entry point for diverse talent to build a career in financial services
- The CXR Pathway will help you build foundational knowledge and gain confidence to attain the required FINRA SIE, Series 7 and Series 63 licenses to become a registered broker alongside your cohort
- We demonstrate insane customer focus related to a range of needs from simplistic to complex through chat, email, and phone channels
- As a member of this team, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued
- Your job is not only to help our customers, but to help us learn as a company from each interaction, so that we can make our customers' experience using our products as seamless as possible
- CXR Pathway Program Outline:
- Introduction to Licensing (with paid study time)
- Foundational Training & Proficiency
- Completion of Licensing
- Registered Representative Training & Proficiency
- Team Alignment & Production, which will include the following:
- Delivering an outstanding customer experience for customers through chat, email, and phone channels
- Driving continuous improvement to delight customers by acting as the voice of the customer by identifying and communicating improved ways to serve our customers
- Growing your financial services expertise as you develop proficiency in a range financial concepts
- Shift Details: This position follows a 24/7 service model
Application process
- This application is for our early talent with an anticipated start date in September 2026
Our take
For years, traditional brokers ruled the share trading realm, charging hefty fees that locked out everyday investors. Robinhood emerged as a disruptor, offering commission-free trading and opening the door to a new generation. Since then, expectations have continued to evolve, with investors looking not just to lower costs, but for simpler tools, clearer information, and guidance that makes the market easier to understand.
Robinhood was built to meet those changing expectations, designed from the start as a mobile-first platform that makes investor more accessible and less intimidating for people at every stage of their financial journey. Through its app, users can trade stocks and other financial instruments while benefiting from a clean interface and built-in educational support, helping them move from curiosity to confidence without unnecessary complexity.
Recently, Robinhood has strenghtned its impact too, particularly in the UK. With the launch of AI-powered Digests within its Robinhood Cortex assistant that helps users understand what's driving stock movements in plain English, while upcoming options trading and expanded educational resources add flexibility and depth. Together, these steps position Robinhood as a platform evolving alongside its users, blending technology and education to stay ahead in an ever-changing investment landscape.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 13 rounds)
Feb 2021
$2.4bn
CONVERTIBLE
Jan 2021
$1bn
LATE VC
Total funding: $5.6bn
Company HQ
Downtown Menlo Park, Menlo Park, CA
Leadership
Vlad Tenev
(Co-Founder, CEO & Chairman)Studied Mathematics at Stanford University, where they met Baiju. Dropped out of a PhD to start Robinhood. Alongside Robinhood, Vlad is also the co-founder and Executive Chairman of Harmonic.
Baiju B.
(Co-Founder)Studied Mathematics and Physics at Stanford University, where they met their Vlad and co-founded Robinhood in 2012. Baiju is also the Founder and CEO of Aetherflux.
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