Senior Service Desk Analyst, EverCommerce
$60-65k
+ Employee Stock Purchase Program
More information about location
5 days a week in office
Integrated SaaS solutions
Job no longer available
Integrated SaaS solutions
1001+ employees
Job no longer available
$60-65k
+ Employee Stock Purchase Program
More information about location
5 days a week in office
1001+ employees
Company mission
To transform commerce for the service economy.
Role
Who you are
- 3+ years of experience supporting end-users with Windows and MacOS devices
- 3+ years of experience handling IT support tickets in an ITSM ticketing system
- 2+ years of experience working with Office 365,
- 1+ years of experience working with Azure AD/Entra, Intune/Jamf Pro MDM
- Experience with ITIL framework strongly preferred
- Experience supporting end-users in software company preferred
- Experience with AI, Chat Bots, or Automation a major plus
- PCI-DSS and HIPAA environment experience a plus
What the job involves
- EverCommerce (EVCM) is seeking a Senior Service Desk Analyst to join our Corporate IT team in our Denver, CO headquarters
- This individual will provide world-class customer service and IT support to the entire organization by responding to, investigating, and resolving various technology issues related to end-user software, hardware, connectivity, mobile devices, and more
- At EverCommerce, our Corporate IT Service Desk team is blazing a trail of value creation and continuous improvement by providing front-line IT support to everyone at EverCommerce, from software engineers to office managers worldwide. We empower our teams to do their work in the environment that is best suited for their role and enables company success
- Further, we welcome new ideas and are energized by transformation that drives innovation and our collective growth
- Support Executives and other staff with technology needs in person Monday - Friday, including new hire day 1 and white glove technical support, general break/fix, printer and video conferencing
- Triage and resolve incident and request tickets in Jira Service Management for employees in 7 countries
- Support end-users with MacOS and Windows devices, and all Office 365 applications
- Support onboarding and offboarding requests, including hardware procurement
- Co-manage end-user devices in Microsoft Intune and Jamf Pro
- Partner with Managed Service Providers and Vendors to support the entire organization
- You lead with customer service and gain great satisfaction from helping others overcome technical roadblocks, empowering them to succeed at their jobs
- You have awesome critical thinking abilities and know how to overcome challenging problems in complex and challenging situations
Our take
Denver-based EverCommerce is a service commerce platform that offers vertically tailored SaaS solutions for more than half a million global service-based SMBs. Its goal is to accelerate digital transformation across various industries within the service economy, which has proved to have done when considering its recent growth in customers.
The company, which specialises in Home Services, Health Services and Fitness & Wellness Services, serves to accelerate growth, streamline operations and increase retention. By automating these processes, EverCommerce enables clients to focus on simply growing their businesses. Despite increased macroeconomic headwinds in recent years, affecting the marketing services solutions, the company still delivers double-digit growth and solid profitability.
In 2021, EverCommerce went public before acquiring DrChrono, and through this, both companies can share their commitment to helping SMEs thrive. In fact, EverCommerce has become somewhat of a behemoth in its industry, having acquired nearly 30 companies, with multiple in each year. This has enabled it to adopt a broad array of features to offer its growing customer base.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2020
$20m
GROWTH EQUITY VC
Apr 2017
$12m
SERIES A
Total funding: $36.3m
Company benefits
- Flexibility to work where/how you want – in-office, remote, or hybrid
- Robust health and wellness benefits, including an annual wellness stipend
- Continued investment in your professional development through Udemy
- 401k with company match
- Flexible and generous paid time off
- Employee Stock Purchase Program
Company HQ
River North Art District, Denver, CO
Leadership
Matthew Feierstein
(President & COO)Former President at PaySimple. They were also the COO at Pronto.
Chris Alaimo
(CTO)They have extensive history as a VP of Engineering at various companies. Former CTO at PaySimple.
Eric Remer
(CEO)Co-founded I-Behavior, Conclave Group LLC and PaySimple.
Salary benchmarks
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