IT Administrator, EverCommerce
$60-65k
+ Employee Stock Purchase Program
More information about location
5 days a week in office
Integrated SaaS solutions
Be an early applicant
Integrated SaaS solutions
1001+ employees
Be an early applicant
$60-65k
+ Employee Stock Purchase Program
More information about location
5 days a week in office
1001+ employees
Company mission
To transform commerce for the service economy.
Role
Who you are
- 3+ years of experience supporting end-users with Windows and MacOS devices
- 3+ years of experience handling IT support tickets in an ITSM ticketing system
- 2+ years of experience working with Office 365,
- 1+ years of experience working with Azure AD/Entra, Intune/Jamf Pro MDM
- Experience with ITIL framework strongly preferred
- Experience supporting end-users in software company preferred
- Experience with AI, Chat Bots, or Automation a major plus
- PCI-DSS and HIPAA environment experience a plus
What the job involves
- EverCommerce (EVCM) is seeking an IT Administrator to join our Corporate IT team in our Denver, CO headquarters. This individual will provide world-class customer service and IT support to the entire organization by responding to, investigating, and resolving various technology issues related to end-user software, hardware, connectivity, mobile devices, and more
- You lead with customer service and gain great satisfaction from helping others overcome technical roadblocks, empowering them to succeed at their jobs. You have awesome critical thinking abilities and know how to overcome challenging problems in complex and challenging situations
- Support Executives and other staff with technology needs in person Monday - Friday, including new hire day 1 and white glove technical support, general break/fix, printer and video conferencing
- Triage and resolve incident and request tickets in Jira Service Management for employees in 7 countries
- Support end-users with MacOS and Windows devices, and all Office 365 applications
- Support onboarding and offboarding requests, including hardware procurement
- Co-manage end-user devices in Microsoft Intune and Jamf Pro
- Partner with Managed Service Providers and Vendors to support the entire organization
Our take
Denver-based EverCommerce is a service commerce platform that offers vertically tailored SaaS solutions for more than half a million global service-based SMBs. Its goal is to accelerate digital transformation across various industries within the service economy, which has proved to have done when considering its recent growth in customers.
The company, which specializes in Home Services, Health Services and Fitness & Wellness Services, serves to accelerate growth, streamline operations and increase retention. By automating these processes, EverCommerce enables clients to focus on simply growing their businesses. Despite increased macroeconomic headwinds in recent years, affecting the marketing services solutions, the company still delivers double-digit growth and solid profitability.
In 2021, EverCommerce acquired DrChrono and through this both companies are able to share their commitment to helping SMEs thrive. In fact, EverCommerce has become somewhat of a beast in its trade having acquired almost 30 companies, multiple in each year. This has enabled it to adopt a broad array of features to offer its growing customer base
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jan 2020
$20m
GROWTH EQUITY VC
Apr 2017
$12m
SERIES A
Total funding: $36.2m
Company benefits
- Flexibility to work where/how you want – in-office, remote, or hybrid
- Robust health and wellness benefits, including an annual wellness stipend
- Continued investment in your professional development through Udemy
- 401k with company match
- Flexible and generous paid time off
- Employee Stock Purchase Program
Company values
- We hold each other accountable for treating everyone with respect. Kindness is at the heart of who we are
- We are united. We win, fail, and grow as a team. We believe teamwork does make the dream work
- We embrace diversity and inclusion. Inclusivity fuels innovation, enriches experiences, and promotes belonging
- We are a team of perpetual learners motivated to grow ourselves and the company. We strive to do and be better
- We welcome new ideas and are energized by transformation that drives innovation, and our collective growth
- We serve the needs of our customers, focusing on excellence and innovation. When they succeed, we succeed
- We empower our team to do their work in the environment that is best suited for their role and enables company success
Company HQ
River North Art District, Denver, CO
Articles
Leadership
Matthew Feierstein
(President & COO)Former President at PaySimple. They were also the COO at Pronto.
Chris Alaimo
(CTO)They have extensive history as a VP of Engineering at various companies. Former CTO at PaySimple.
Eric Remer
(CEO)Co-founded I-Behavior, Conclave Group LLC and PaySimple.
Salary benchmarks
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