Director of Client Success, Well
$150-180k
+ Bonus potential
More information about location
All-in-one health guidance platform
Open for applications
All-in-one health guidance platform
201-500 employees
Open for applications
$150-180k
+ Bonus potential
More information about location
201-500 employees
Company mission
To be the world's most effective partner in the advancement of individualized health.
Role
Who you are
- The ideal candidate will possess exceptional organizational and communication skills, with a knack for problem-solving
- 10-15 years of experience with healthcare benefits, digital health and wellbeing, or consulting
- 10+ years of proven experience managing C-level and executive relationships
- Experience with building and scaling a services team with a focus on strategic consulting
- Proven ability to thrive in a fast-paced, change-oriented environment
- Results-oriented with a track record of exceeding client expectations
- Data-driven, detail-oriented, and adept at project completion
- Excellent communication and consultation skills to convey value propositions and manage challenging conversations
- Demonstrated ability to build enduring professional relationships
- Leadership skills with the ability to work autonomously
- Entrepreneurial mindset, capable of anticipating and resolving complex problems
- Willingness to travel (estimated 10-20%)
What the job involves
- Reporting to: Vice President, Client Success
- We're looking for a Director, Client Success to join our Client Success team
- In this role, you will play a pivotal part in nurturing and enhancing relationships with our enterprise clients
- You'll be at the forefront of client interactions, ensuring a world class client experience and driving client success
- Act as the primary steward of key client relationships, managing C-level and executive relationships with a focus on strategic consulting
- Foster strong and productive connections with key stakeholders, both within the client organization and with other vendors in the client’s benefits ecosystem
- Assess client needs and goals consistently to ensure a mutually agreed-upon definition of client success
- Collaborate with cross-functional teams to deliver on client expectations and contractual commitments
- Look for opportunities to grow Well’s value and footprint within existing clients
- Partner with Sales/Growth team on seamless transitions for clients from that team
- Partner with Implementation Manager to oversee successful client implementations and a smooth transition to Client Success
- Collaborate with and manage the efforts of an internal cross-functional team of subject matter experts in activation, engagement, tech, clinical, and product as we deliver against jointly defined client success goals
- Deliver regular client reports on activation, engagement, utilization, health outcomes, and ROI
- Collaborate with the client and internal marketing team to develop and execute a robust activation and engagement strategy
- Achieve tangible business results to ensure client satisfaction and renewal
- Build and scale a services team with a focus on strategic consulting, ensuring team members are supported and aligned with client success goals
- Work autonomously to manage and drive client success initiatives
Our take
Mobile health-tracking apps have become popular over the last decade, but existing platforms often provide uniform services as opposed to personalizing each user's experience. In addition to this, incentives to regularly use an app are generally focused on mobile notifications and manual tracking systems, features that require manual data entry and are easy to ignore.
Well provides a digital health platform that leverages member health data to provide users with a personalized and all-in-one platform for improving their health. Instead of relying on notifications and uniform systems, member data is used to deliver daily health recommendations from AI clinicians, loyalty rewards, and direct support tools.
With many apps on the market for different health points, the digital health tracking landscape is very saturated, yet Well is taking a unified approach to providing personalized and authentic experiences for users. The platform aims to provide guidance that is actionable and engaging, as opposed to just another mobile app that is used on an occasional health kick.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
40% employee growth in 12 months
Glassdoor (3.3)
Company
Funding (last 2 of 4 rounds)
Apr 2022
$71.9m
GROWTH EQUITY VC
Dec 2021
$70m
SERIES B
Total funding: $206.9m
Company benefits
- A hybrid work policy that allows for both in-person and remote work for most roles
- 18 days of paid time off and 9 paid holidays
- Volunteer Time Off program to support individual values and volunteer activities that enhance and serve the communities in which we live and work
- Free coffee and snacks in the office as well as fun social events
- Parental leave for new parents, regardless of gender, whether through birth or adoption of a child, as a benefit of employment in order to support the health and wellbeing of the whole family and equitable opportunity for career advancement
- Health, dental, and vision insurance
- Tax-advantaged HSA or FSA for healthcare, dependent care, and commuter benefits
- 401(k) and short- and long-term disability and life insurance coverage at no cost to the employee
- Learning Time Off each quarter to support learning and career development
Company values
- Across all departments and locations, Well seeks to foster an inclusive and tight-knit community
- Our culture of collaboration allows Well employees to “fail forward”, constantly discovering new and innovative improvements
- Well is committed to promoting an environment of inclusion and respect in which all individuals feel safe, empowered and valued for their talent and contribution, regardless of social identity
- Well’s unique environment creates a workplace where talented employees enhance each other’s strengths. Kindness, tolerance, and transparency make working at Well both meaningful and enjoyable
Company HQ
Chapel Hill, NC
Articles
Leadership
Gary Loveman
(Co-Founder, Chairman & CEO)They started their career as an HBS professor following an Economics Ph.D. at MIT. They worked as EVP of Aetna in Consumer Health Services and as CEO of Caesar's Entertainment Company, before co-founding Well with David.
Salary benchmarks
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