Technical Support Engineer, Tenable
$33.17 - $44.39 USD per hour + Variable compensation + employee stock purchase plan
More information about location
Cybersecurity & exposure management
Open for applications
Cybersecurity & exposure management
1001+ employees
Open for applications
$33.17 - $44.39 USD per hour + Variable compensation + employee stock purchase plan
More information about location
1001+ employees
Company mission
To empower organizations to understand and reduce cyber risk.
Role
Who you are
- Bachelor’s degree in a technical field or equivalent experience
- 2+ years professional experience with networking (TCP/IP), Linux/Unix, macOS, Windows administration, patch deployment, and system configuration
- Experience providing technical support to enterprise clients, troubleshooting complex issues in production or customer environments; network security experience a plus
- Demonstrated interest in AI and Large Language Models (LLMs), with hands-on experience professionally or personally. Willingness to adopt and help evolve AI-driven tools designed to accelerate case resolution and elevate the customer experience
- Knowledge of computer, network, and application security; familiarity with Nessus or similar tools is a bonus
- Strong analytical and problem-solving skills, with the ability to learn quickly
- Excellent written and verbal communication; customer-focused mindset
- Ability to manage multiple priorities in a fast-paced environment to help meet business and client needs
- Flexibility to work occasional weekends or holidays
- Must be based on or reside on the West Coast
Desirable
- Using Nessus and/or other vulnerability management or cybersecurity tools, either professionally or in an academic setting
- Experience with ticketing systems (JIRA, Salesforce, Zendesk etc.)
- Log analysis using a SEIM product (Splunk, ElasticSearch, etc)
- Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc.)
- Virtualization technology (VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, etc.)
- Fundamental understanding of programming languages
- Experience in Industry Security Standards (DISA, HIPAA, CIS, ISO 27001, etc)
- Experience with or understanding of Certificates and CA’s
- Basic understanding of reviewing PCAPs with tools such as Wireshark
- Bilingual candidates are desirable but not required (Spanish, Portuguese)
What the job involves
- Join our Technical Support Team at Tenable where you’ll play a pivotal role in bridging the gap between our products and customers
- Solve real-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software
- Your expertise will shine in complex, multi-layered customer environments
- Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations
- Troubleshoot, analyze and address customer technical inquiries and ensure timely problem resolution
- Use remote troubleshooting techniques to troubleshoot and correct issues
- Analyzing vulnerability scan results, system audits, and log events
- Help customers understand vulnerability scan results, system audits, and/or log events and provide clear, concise, and actionable information to quickly resolve issues
- Recreate customer software issues in a lab environment for engineering assessment
- Ensure customer feedback is properly captured and channeled into Product Management and Research & Development
- Maintain in-depth knowledge of Tenable products and information security best-practices
- Create and publish solution knowledge for re-use by customers and Tenable employees
- Continually review personal performance metrics to ensure goals are consistently met
- May perform other duties and responsibilities that management may deem necessary from time to time
- Opportunities for career advancement within Technical Support as well as other organizations within Tenable
Our take
Tenable is a cybersecurity company delivering a comprehensive suite of products for cloud security, vulnerability management, identity exposure and more. It provides these through its exposure management platform, "Tenable One", which is designed to anticipate attacks and reduce cyber risk.
As cyber-attacks get more sophisticated, businesses need a range of tools to proactively combat threats. By providing all these tools in one place, Tenable solidifies itself as a strong option in the market. This is reflected in it winning a number of industry recognitions.
One of the company's latest moves was to acquire Eureka Security, which has enabled it to add data security posture management to its offering. If it continues to broaden its platform and meet the changing cybersecurity needs of its clients, then Tenable should remain on the path to success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Nov 2015
$250m
SERIES B
Sep 2012
$50m
SERIES A
Total funding: $300m
Company benefits
- Health: Comprehensive benefits to support physical and mental wellbeing and family-forming plans
- Work/Life Balance: Generous paid time off with hybrid or remote opportunities available for most positions
- Financial Savings and Security: Retirement plans, employee stock purchase plan (ESPP), equity incentives, life and disability insurance
- Professional Development: Customizable opportunities, including learning courses, mentorship, leadership programs and tuition reimbursement
Company HQ
Town Center, Columbia, MD
Leadership
Jack Huffard
(Board Member & Co-founder)Former COO and President of the company. Also a Board Member at Norfolk Southern Corporation, Chair of the Board of Directors at Immersive Labs and Exec Chair of the Board of Directors at Strivacity.
Steve Vintz
(Co-CEO)Joined the company in 2014 as CFO, becoming Co-CEO in 2025. Formerly EVP and CFO at Vocus, VP of Strategic Planning and Analysis at Snyder Communications and Audit Manager at Ernst & Young.
Mark Thurmond
(Co-CEO)Joined the company in 2020 as COO, becoming Co-CEO in 2025. Previously COO at Turbonomic, EVP of Worldwide Sales and Services at Qlik and SVP of Global Sales at VCE and RSA.
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