Senior Systems Engineer, ServiceNow

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry
• 5+ years of related experience with a Bachelor’s degree; or 3+ years and a Master's degree; or a PhD with 3+ years of experience; or equivalent experience
• Excellent Linux System Administration skills
• Strong skills and experience designing, authoring, testing, and debugging code in Python
• Deep understanding of Kubernetes architecture, concepts, and operations
• Strong skills and experience with Ansible and Terraform
• Can figure things out. You will have documentation and many peers to turn to for help, but your work will touch many interconnected systems and technologies; too many to rely solely on others’ knowledge. To succeed, you will need to investigate and discover on your own
• Experience working with VictoriaMetrics, Postgres, Redis, Prometheus, and Grafana
• You are very comfortable building and maintaining Linux-based systems through automated tooling such as (but not limited to) Terraform, Cobbler, Puppet, Ansible, etc
• Is comfortable with virtualization using both public and private cloud infrastructure technologies such as Microsoft Azure, Amazon EC2, VMWare vSphere, etc
• You have a working understanding of related infrastructure concepts such as IP networking, block and file storage, load-balancers, etc
• You have a working understanding of related internet protocols such as DNS, LDAP, NTP, SMTP, HTTP, etc
• Excellent oral and written communication skills
• High integrity, honesty and can uphold ServiceNow’s values
• Not sure if you meet every qualification? We still encourage you to apply!

Desirable

• As a Senior Systems Engineer on our SysEng OODP Operations team, you will help deliver 24x7 support for our Government Cloud infrastructure
• The Federal SysEng OODP Operations Team has 3 shifts that provide 24x7 production support for our Big Data Government cloud infrastructure
• The Cloud Infrastructure Systems Engineering team at ServiceNow is looking for help to architect and build the server infrastructure and core services that allow our SaaS platform to run at scale and with high availability
• We are looking for a skilled Systems Engineer who can help craft the technology and processes needed to sustain ServiceNow’s growth while gaining valuable experience in modern systems and software development
• Write and maintain software-defined declarative infrastructure, at scale
• Deploy, scale, and manage containerized applications using Kubernetes, docker, and other related tools
• Strong understanding of traditional relational databases like MySQL or PostgreSQL. Ability to write queries, perform joins, and optimize basic SQL queries
• Create build systems, web services, and automation tools that are thoroughly specified, documented, and testable
• Build orchestration workflows by leveraging features of the ServiceNow platform
• Research and implement new open-­­­source and commercial tools, technologies and methodologies
• Collaborate with peer teams who have built world-class networking and orchestration solutions
• 4 Day work week (Wednesday to Saturday)
• This is a 3rd Shift position with work hours from 11 pm - 10 am Pacific Time
• No on-call rotation
• Shift Bonuses for 2nd and 3rd shifts