Senior Customer Success Manager, DISCO
+Restricted Stock Units
AI enabled legal technology
Open for applications
AI enabled legal technology
501-1000 employees
Open for applications
+Restricted Stock Units
501-1000 employees
Company mission
To reinvent legal technology to automate and simplify complex and error-prone tasks that distract from practicing law.
Role
Who you are
- 4+ years in a post-sales, customer success, account management or services role
- Strategic thinker with experience creating account plans and managing SaaS client relationships
- Excellent interpersonal and communication skills
- Experience in identifying and capitalizing on upselling and cross-selling opportunities
- Leadership abilities; own, drive and deliver on client initiatives
Desirable
- Experience in legal technology and understanding of all DISCO products and services
- Experience in planning and executing meetings, external and internal
- Customer-centric mindset with the ability to problem solve and proactively manage an account
- Strong working knowledge of renewals, upsells, and expansion
- Ability to collaborate effectively across departments and cultivate strong internal relationships to facilitate seamless teamwork and mutual support
- Analytical skills to synthesize data and provide strategic recommendations
What the job involves
- The Senior Customer Success Manager oversees the onboarding process for your clients, providing strategic guidance on utilizing DISCO products and services to meet their specific goals, and serve as a primary point of contac
- They collaborate closely with our sales, services, and our product team to increase usage of DISCO within named accounts, identify upsell opportunities, and gather feedback from users to inform product development
- They have a comprehensive knowledge of all DISCO software and service offerings, a solid grasp of the EDRM framework, and a natural inclination for solving our clients' everyday challenges
- They also have the ability to manage client goals and address their challenges will contribute to enhancing customer retention, fostering loyalty, and driving overall DISCO growth
- Account Management: Serves as lead point of contact and builds executive-level relationships with assigned strategic accounts
- Also acts as key contact for account internally by managing internal stakeholders and ensuring that different teams deliver
- Client Success: Ensures successful adoption of solutions, achievement of ROI, and overall client satisfaction. Identifies expansion opportunities
- Customer Advocacy: Advocates client needs and interests within the organization. Provides feedback to inform product and service enhancements
- Sales Acumen: Effectively communicate the value proposition of DISCO products and services to clients, discover upsell and cross sell opportunities, and ultimately drive revenue growth by fostering long-term relationships
- Meeting & Event Management: Plans and executes educational, networking, and motivational events for clients
Our take
DISCO is a legaltech leveraging cloud computing and AI to enhance compliance, dispute resolution, and investigations, thereby optimizing outcomes for legal teams and their clients. its suite of tools, including case builders, review platforms, and e-discovery solutions, is designed to minimize errors and better align with established legal practices compared to traditional e-discovery tools.
In response to the growing need for independent brands to reduce reliance on major tech platforms for customer acquisition, DISCO was founded. This initiative comes at a pivotal time as businesses increasingly shift online, driving up the costs associated with acquiring customers through digital channels. Consequently, brands are actively seeking alternative methods to expand their customer base.
DISCO has experienced significant growth as a result of this demand, boasting a clientele of approximately 1,000 firms, including a majority of the prestigious Am Law 200. Funding has positioned the company for further expansion into European and Asian markets. With ongoing refinements to its AI software, DISCO is poised to maintain steady progress in an ever-evolving landscape.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Oct 2020
$60m
LATE VC
Jan 2019
$83m
SERIES E
Total funding: $193.8m
Company benefits
- Start-up culture
- Open PTO
- Growth opportunities
- Medical, dental, and vision, 401(k)
Company values
- Meaningful impact: We strive to ensure that every employee is connected to our mission and we believe that every employee is capable of driving meaningful impact to our customers and communities
- All-in: We build bridges across teams and projects and value all opinions, perspectives, and ideas - no matter who or where they come from. We all work across functions as needed to ensure that we win as a team
- Grit & grace: We are resilient and adaptable and capable of quickly changing in response to new problems, ideas, or data. We balance our grit with humility and empathy, giving grace and respect to our employees, communities, partners, and customers
- Innovation: We approach problems with what we call the "inventor's spirit", the idea that you should not accept the world as it is, but instead seek ways in which it could be made better. We are curious, observe sharply, spot issues, and solve problems from the ground up. We debate and strive to create an environment in which the best ideas win
- Craft: We are deeply passionate about our craft and believe in the importance of striving for excellence and improvement every day, whether that craft is software engineering, sales, or any other aspect of our work. We continuously look for opportunities to become better at what we do
Company HQ
Congress Avenue Historic District, Austin, TX
Articles
Leadership
Kiwi Camara
(CEO)They studied at Harvard Law School and hold a Ph.D. in Economics from Stanford. Previously a Partner at the law firm Camara & Sibley from 2009-2013.
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