Account Manager, OpenTable
12 Month Fixed-Term Contract
More information about location
2 days a week in office
Online restaurant reservation service
Job no longer available
Online restaurant reservation service
1001+ employees
Job no longer available
More information about location
2 days a week in office
1001+ employees
Company mission
To bring together people and the restaurants they love in the moments that matter.
Role
Who you are
- Are you in the business of building and managing relationships? Are you satisfied by keeping an organized schedule and answering the needs of others? Then you will love this role and the OpenTable culture!
- Mandatory: Fluent Italian Speaking
- Account management experience
- Proven record of consultative selling and/or account management
- Deep knowledge of restaurant operations
- Self-motivated with tried ability to perform well under pressure and against ambitious goals and deadlines
- Skilled at presenting new points of view to customers that reframe and challenge the way they view their business
- Aptitude for capturing and using data to advise and persuade others to make business decisions
- Excellent communication, listening, influencing and training skills
- High-reaching, tenacious and results driven
- Validated ability to work across many departments to take on problems and achieve results
- Excellent organisation, documentation and time management skills
- Shown success working in an unstructured and entrepreneurial environment
- Experience using Salesforce of equivalent CRM solution is a plus
- Bilingual
- University degree or equivalent experience preferred
What the job involves
- The Account Manager in the Central Queue Team, drives engagement, increases reservation availability and decreases churn for our customers
- You will be part of a team collectively responsible for the overall health of our largest segment of restaurant customers
- Your interactions will be remote, using phone, e-mail, webinars and other methods to convey ideas, perform training and resolve open issues
- It is our mission to look after each valuable customer, and we quickly assess their needs and work to address those needs efficiently
- We help the restaurant incorporate OpenTable into their daily operations, continually driving adoption in the process
- Churn is reduced by working with and demonstrating the value of our products and services to restaurants
- You will lead the overall management of our most valuable business segmentation of customers
- You will resolve customer cases and tasks daily
- You will share data with restaurants to change behavior and drive adoption
- You will enthusiastically work closely with customers to drive engagement on the OpenTable platform and increase reservation availability
- Respond to restaurant partner concerns from our Customer Support and field teams
- Perform presentations and training remotely to restaurant customers
- You will encourage customers to think differently about their business in ways that will help both parties achieve success
- You will consistently meet and exceed regular team and individual goals
- Reduce churn
Salary benchmarks
Our take
OpenTable was one of the earliest innovators in the online reservation space, setting up shop in 1998 as a tool to enable restaurants to take bookings online. Rather than charging consumers for the service, OpenTable generates revenue via a monthly subscription and reservation fee from businesses.
Today, the platform is used by tens of thousands of restaurants around the world and seats over 1 billion diners per year. The company was acquired by Booking Holdings – the world's largest travel company – for $2.6 billion in 2014, and remains a subsidiary of the group to this day.
OpenTable is the dominant player in the restaurant reservation software category, with an impressive 45% market share, but does face increasing competition from platforms like Resy, Tock, TableAgent, and many more. Nonetheless, this market leader has garnered an impressive reputation, and there is nothing to say it won't hold on to the dominance it has earned into the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
4% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2000
$36m
SERIES C
Jan 2000
$10m
SERIES B
Total funding: $48.2m
Company benefits
- Work from (almost) anywhere - wherever you do your best work
- Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge
- Generous parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
Company HQ
Union Square, San Francisco, CA
Articles
Leadership
Debby Soo
(CEO, not founder)After graduating from Stanford with a liberal arts major, Debby started their career in investment banking. Thereafter they worked in Google’s Strategic Partnerships Group and then spent a decade at KAYAK, eventually becoming CCO.
People progressing
Joined as a Project Coordinator. Promoted to Lead Project Coordinator after 2 years. Then promoted again to Project Coordinator Manager after 2 years. Now is Director of Global Sales & Services.
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