Associate Event Project Manager, Spotme
Europe
Event marketing platform
Open for applications
Event marketing platform
101-200 employees
Open for applications
101-200 employees
Company mission
To help customers create better relationships by delighting event attendees at scale.
Role
Who you are
- This position is the ideal role for aspiring and existing event professionals, with experience in event technology, who are committed to taking service excellence to the next level.
- You will be passionate about delivering incredible event attendee experiences through app based event solutions
What the job involves
- Working with an impressive variety of Life Science, Professional Services and other Enterprise clients you will become a subject matter expert for SpotMe/Onomi solutions, delivering in-person, remote and hybrid events adding value at every stage of the event project life cycle
- You will appreciate operating at a fast pace on a variety of projects, with a strong customer centric mindset and strong attention to detail, this role will make you part of our growing international team. Our most successful Project Managers become Senior within 2-3 years, which then opens new opportunities for career growth with the company
- As an Associate Event Project Manager you will be successfully delivering high volumes of events, reporting to the Manager, Event Services as part of our network of associates. This will involve independently building, configuring and launching our web and mobile native event apps using SpotMe Backstage (35%).
- You will be professionally managing our clients, and other senior stakeholders with clear, timely communications to enhance the client experience adding value across the entire project lifecycle (20%)
- As you approach the live event, you’ll coordinate closely with vendors, internal departments, and the customer to ensure seamless execution on live event day. Responsibilities may include badge printing, iPad sign-in, lead scanning, managing onsite AV and equipment, driving audience engagement, and thoroughly reviewing apps to guarantee flawless delivery (20%).
- For the live event, you’ll ensure speakers are fully briefed and prepared, whether they’re presenting in a webinar, hosting a virtual session, or speaking onsite. You’ll oversee event operations to ensure everything runs smoothly (20%). Following the event, you’ll handle post-event communications, analyze event data, and deliver insightful reports and recommendations to the customer, highlighting successes and identifying areas for future improvement (5%)
- As an Associate Event Project Manager you will be onboarded to the company, become familiar with our systems and processes, be introduced to the team and you will hit the ground running
- In your first month, you will:
- Learn Backstage by getting certified with our SpotMe Academy, and by embedding yourself in building platforms with your line manager
- Get trained on how we deliver projects at SpotMe/Onomi and experience it by shadowing colleagues in meetings across each of the event project stages, including Project Onboarding, Workspace Build, Registration & App Launch, Live Event and Project Offboarding
- Participate in virtual live events or onsite events to be trained on our live engagement capabilities and our onsite logistics solutions, event schedule permitting during the first month
- After 3 Months, you have:
- Taken the lead in your first event as the Project Lead and manage the Kick Off call with timely client communication, and displaying sound technical knowledge of the event requirement
- Built your first new event in Backstage with supervision, demonstrating quality follow up emails and no errors in the email configuration found during the Project Review
- Delivered at least live event days* as Project lead or Onsite Coordinator and maintained CES at ≥4.3 and sNPS at ≥56%
- Delivered all of your assigned onsite deployments, spending time onsite, with some positive feedback from your customers
- After 6 Months you have:
- Delivered multiple live events (a mix of virtual and onsite), while maintaining minimum levels of CES at ≥4.5 and sNPS at ≥60%
- Built all of your existing and new events in Backstage with minimal supervision, demonstrating quality follow up emails and no errors in all core modules of the event found during Project Reviews
- Received praise from your customers for your contributions to the successful event delivery and how you’ve helped to enhance the event experience and outcomes
Our take
SpotMe is a B2B event marketing platform that enables users to create branded and personalized event apps whilst being provided with the tools to build positive customer relationships.
SpotMe’s services are trusted by many Fortune 500 companies, including RedHat, L’Oreal, Pfizer and Daimler, and now boasts over 10M users. The virtual event platforms market is predicted to surge by $17B by the end of 2028, and SpotMe is well positioned to capitalize on this growth as its app marketplace offers numerous integrations with other platforms supporting this space.
With over twenty years in business, SpotMe continues to grow its offerings to ensure it maintains its leading market position. It has formed partnerships with the likes of Ai-Media and Adobe to offer automatic captioning and improved management tools. And its recent acquisition by Swiss Post will allow the company to tap into its parent's tech stack and network in its key market areas.
Freddie
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Company benefits
- Work from anywhere - In addition to a MacBook, the remote new joiners receive a budget to set up their own workspace
- Inclusive culture - Our culture is an environment that encourages and celebrates diverse perspectives
- Accommodating Vacation (PTO) - Our people have a minimum of 25 days’ time off to use however they want. We also have additional time off for important events like getting married or moving apartments
- Parental Leave - New moms and dads deserve time to recover, bond, and care for their new family members
- Health and retirement - Our package help employees to maintain health and wellbeing
- Mental health and support - Life can be complicated. Therefore, our extensive Employee Assistance Program offers support for mental, financial, physical, and emotional wellbeing, 24/7, 365 days a year
- Company gatherings - Employees are invited to quarterly 3-day meetings that bring together all colleagues
Company HQ
Goose Island, Chicago, IL
Leadership
Pierre Metrailler
(CEO)Joined SpotMe in 2001 as a Software Engineer before working their way through the ranks and becoming CEO in 2016.
Daphné Rapin
(CFO)Joined SpotMe in 2014 as CFO. Previously worked at Mazars, and a number of Tax, Accounting, and Financial Consulting firms in the Geneva area.
Julien Canet
(COO)Joined SpotMe in 2021 at interim CFO before becoming COO in 2022. Previously they worked at Bottomline Technologies as CFO/HRD & Legal/Compliance.
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