Senior Manager of Search Infrastructure, ServiceNow
Moveworks
Office located in Mountain View, CA
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
Office located in Mountain View, CA
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Hands on technical leader with a strong sense of ownership - proactively leading complex platform and infrastructure initiatives from conception through delivery and measurement
- 3+ years of experience growing and managing team with 5+ engineers including senior engineers
- 7+ years of hands on experience designing, building, shipping, and maintaining highly scalable and fault tolerant backend distributed systems
- Familiarity with Python/Golang/Java/C++
- Experience with containers/Docker, and with cloud infrastructure like AWS/GCP/Azure
- Experience working with and operating open source technologies like Kafka, Elasticsearch or Opensearch, Istio, Vector DB, etc. at scale
- Experience with search and ML infrastructure is plus
- Excellent verbal and written communication skills, with the ability to influence all levels of the organization and translate complex platform concepts into clear business value
- Desire to work at a startup pace in a small company with a high degree of ownership
- Experience solving for performance, optimization, scalability, latency, and monitoring
- BS+ in computer science or a related field
- High level of curiosity about engineering outside of your immediate discipline and an incessant desire to learn
What the job involves
- Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone
- Oversee and evolve Moveworks infrastructure architecture and foundation services such with extremely high reliability, scalability, performance, and security
- Closely work with machine learning, search, product, data, and frontend teams, understand their infrastructure needs, influence infrastructure roadmap, and lead as well as execute on various projects
- Architect and build out the core infrastructure and foundational functionalities such as distributed key value store, schema-less data store, authentication and authorization, event streaming, distributed configuration management and hot reloading, rate limiting and circuit breaking, system for feature flags and A/B testing, traffic capture and replay, search infrastructure, etc
- Define methodologies and metrics to measure performance of Moveworks infrastructure services, identify and fix bottlenecks, as well as improve overall performance and scalability of Moveworks stack
- Hire and mentor engineers in the team and foster a culture of technical excellence, collaboration and continuous improvement
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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