Senior Customer Success Manager, Orbital
$124-154.4k
OTE
$123.5k
BASE
1-5 days a week in office
AI LegalTech for Real Estate
Posted today
AI LegalTech for Real Estate
21-100 employees
Posted today
$124-154.4k
OTE
$123.5k
BASE
1-5 days a week in office
21-100 employees
Company mission
To make property transactions radically more transparent, quick and easy to transact.
Role
Who you are
- 5+ years in Customer Success, Account Management, or strategic SaaS account ownership
- Experience managing sophisticated enterprise customers
- Proven ability to drive renewals and expansions
- Exceptional executive communication skills
- Willingness to travel regularly across the US
Desirable
- Experience with AI-enabled products or complex workflow tools
- Exposure to legal tech, commercial real estate, or law firms (AMLaw preferred)
- Experience working with highly analytical, high-expectation stakeholders
- Experience helping build or scale a CS function in a growing SaaS company
What the job involves
- This is not a standard post-sales role
- You will:
- Own relationships with some of the most prestigious law firms in the world
- Act as a strategic partner to senior legal and real estate stakeholders
- Travel regularly to client offices across the US
- Define how Customer Success scales in the US market
- Help build the future US CS team
- You’ll report directly to our VP of Customer Success and play a foundational role in shaping our US expansion
- Serve as the strategic lead across onboarding, adoption, renewal, and expansion
- Build executive-level relationships across partners, senior associates, and innovation teams
- Deliver sophisticated onboarding and adoption strategies tailored to complex legal workflows
- Lead renewal and expansion discussions grounded in measurable impact and value creation
- Conduct in-person business reviews and executive sessions
- Translate AI capabilities into outcomes that resonate with time-poor, highly analytical stakeholders
- Communicate with clarity, authority, and credibility
- Proactively manage account health, usage, and engagement
- Identify churn risks early and act decisively
- Surface and close expansion opportunities
- Build the US Customer Success Function
- Establish scalable playbooks and operational standards
- Contribute to hiring and mentoring future team members
- Act as the bridge between US customers and UK-based CS, Product, and Sales teams
- You won’t just manage accounts. You’ll represent Orbital in the rooms that matter most — and help define how AI transforms one of the world’s most important industries
Our take
Legal reasoning requires smart and experienced law professionals, and collating information and data takes up their valuable time. That's why Orbital has used foundational AI models to build an assistant for law professionals. The company builds SaaS solutions that transform how property professionals work by leveraging cutting-edge Generative AI and LLM technologies.
The company's products aggregate geospatial, property, and legal data from diverse sources to provide an unprecedented view of legal risk attached to properties. This provides real estate lawyers and property professionals with a one-stop-shop for property due diligence, allowing a vastly more transparent and efficient process whilst providing a better quality of service to clients.
Orbital's AI solutions are already used by thousands of lawyers and commercial property professionals across the UK and the US. It plans to grow its presence in the US and scale its team to achieve this objective. There is a huge opportunity to transform the way that property, the world's largest asset class, is transacted and bring it into the 21st century.
Steph
Company Specialist at Welcome to the Jungle
Meet the team
7 people
Kieran Pattison, Senior Customer Success Manager
Our mission
To ensure clients love working with us and see maximum value from their investment. If our customers are successful, everyone wins.Insights
44% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2026
$59.5m
SERIES B
May 2023
$10.2m
SERIES A
Total funding: $75.8m
Company benefits
- 401(k) Plan - Match 100% of contribution up to 4% of salary
- Paid Time Off (PTO) - 20-days per year
- Sick Time off - 40 hours
- Health Insurance - Competitive medical, dental, and vision plan
- Professional Development - $1,200 stipend per year
- Commuter Benefits - Allocate pre-tax earnings to cover eligible commuting expenses
- In-Office Perks - Late night office dinner and weekly team meals
- Equity Participation - You will be granted stock options in a fast growing start-up!
Company values
- Question or Commit - Embrace debate and move forward
- Power to our People - Stubborn on vision, flexible on approach
- Bold and ambitious - Aim high, challenge the status quo
- Eat that frog! - Take on the hardest, most impactful work first
Company HQ
Farringdon, London, UK
Articles
Leadership
Edmond Boulle
(Co-Founder & Chief Strategy Officer)Prior to co-founding Orbital Witness, Ed worked with high growth startups in the UK aerospace industry. He qualified as a barrister with and holds a law degree from Oxford University.
Will Pearce
(Co-Founder & CEO)Previously Research Analyst - Space Team at London Economics for 4 months and Business Strategy Analyst at Satellite Applications Catapult for 2 years.
People progressing
Naomi joined as Office Manager with varied experience across ops and events. Quickly promoted to Ops Manager, then Chief of Staff, she ensures we have everything needed to reach our ambitious goals.
Aisha, ex-M&A lawyer at Clifford Chance, transitioned to sales at Tessian. At Orbital Witness since 2019, she was promoted to head of BD & CS, now CRO, driving business growth.
People breakdown
35%
65%
Female
Male
Last updated on 11 February 2025
Salary benchmarks
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Diversity, Equity & Inclusion at Orbital
Aisha Tummon (Chief Revenue Officer)
- We are proud to nurture a diverse team and inclusive, caring working environment.
- We value diversity of thought and particularly encourage applications from those who are underrepresented in tech.
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