Project Administrative Assistant, Outliant

• Minimum of 1-2 years of experience in an administrative role, preferably in digital marketing or SEO environment
• Strong organizational skills with the ability to prioritize tasks effectively and manage multiple deadlines
• Excellent written and verbal communication skills, with the ability to interact professionally with clients and team members
• Proficiency in project management tools and office productivity software
• Basic understanding of SEO concepts and platforms such as Google Business Profile, Apple Maps, and directory listings
• Detail-oriented approach with a commitment to accuracy and quality in all tasks
• Problem-solving mindset with the ability to troubleshoot basic issues independently
• Adaptability and willingness to learn new tools and processes as needed

Desirable

• As an SEO Administrative Assistant, you will provide essential administrative and operational support to our SEO team
• Working within established frameworks, you will maintain organized workflows, respond to client inquiries, and handle various platform updates to ensure smooth operation of SEO initiatives
• Your role includes monitoring tickets, coordinating with franchisees, and maintaining accurate business listings across multiple platforms to support the team's overall objectives
• Ticket Monitoring and Sorting: Track, categorize, and prioritize incoming SEO-related tickets in our project management system ClickUp, ensuring they're routed to the appropriate team members for timely resolution
• Customer Service: Handle email correspondence with franchisees via HelpScout, etc
• Addressing primarily SEO-related as well as other inquiries and concerns with professionalism and clarity
• Google Business Profile Management: Process and implement updates to Google Business Profiles, including business information, hours, photos, and responding to reviews
• Apple Maps Management: Ensure business listings are accurate and up-to-date on Apple Maps, processing necessary changes and verifications
• Team Communication: Keep the SEO team informed of requirements, deadlines, and client expectations, facilitating clear communication across all channels such as Slack
• Directory Listing Management: Maintain consistency across various business directories and citation sources to support local SEO efforts
• SEO Data Organization: Organize and maintain SEO data, reports, and documentation in a structured and accessible manner
• Basic SEO Tasks: Assist with keyword tracking, generating regular reports, and basic on-page optimization tasks under supervision
• Administrative Support: Provide general administrative support to the team leaders, including calendar management, meeting coordination, and document preparation
• Process Improvement: Identify opportunities to streamline administrative processes and improve efficiency within the SEO department