Renewal Specialist, Bonterra
$55-72k
Software for social impact organizations
Job no longer available
Software for social impact organizations
1001+ employees
Job no longer available
$55-72k
1001+ employees
Company mission
To propel every doer of good to their peak impact.
Role
Who you are
- The ideal candidate will possess strong communication skills (both verbal and written), an understanding of the contracts being renewed, and a proactive approach to customer success
- If you are a results-driven professional with a passion for customer success and retention, we invite you to apply for this exciting opportunity to contribute to our renewal management team
- 1 year of B2B SaaS renewals experience from a similar role (such as customer success, account management, SDR, BDR, or a related role)
Desirable
- Experience in driving renewals with predictability and delivering against targeted gross retention rates
- Excellent time management skills; excellent attention to detail
- Experience managing clients with Salesforce.com
- Ability to adapt quickly in a fast-paced environment, but also an interest in helping build & rollout sustainable processes
- Proactive attitude with a focus on problem-solving and exceeding client expectations
- Respond to questions that align to the frameworks for exceptions for approvals
- Provide renewals administration support to Renewals Managers
- Ensure renewals are closed on a timely basis
What the job involves
- As a Renewal Specialist you will play a crucial role in ensuring the continued satisfaction and retention of our clients
- You will be responsible for managing the renewal process, fostering strong client relationships, and identifying opportunities for upselling and cross-selling
- Own and manage the end-to-end renewal process for account sizes smaller than $100K ARR primarily through written communication
- Report to Manager, Global Renewals, and will have a focus on customer retention and uplift
- Maintain accurate and up-to-date records of client interactions and renewal statuses
- Provide regular reports regarding renewal pipeline, risks, and opportunities
- Execute against strategies to increase customer retention and reduce churn through the defined renewal processes
- Work closely with Installed Based leadership, Finance, Legal & Order Management to ensure all contracts are accurate while also verifying contracts, data integrity of all quotes, review terms and conditions
Application process
- End Date: June 2, 2025
Our take
Bonterra is a social good software company supplying an array of solutions to make social impact organizations more efficient, effective, and user-friendly. The company combines products from CyberGrants, EveryAction, Network for Good, Social Solutions, and more into a comprehensive tool suite for everything from case and grant management to fundraising and volunteer work.
As the fastest-growing company of its kind, Bonterra has certainly made a splash. It supports over 20,000 customers including 16,000 nonprofit organizations and over half the Fortune 100. The company also boasts a high number of positive reviews and emphasizes that it keeps "an ear to the ground" to make sure it knows what its customers want and can improve and enhance its offering to remain a key leader in the space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Company benefits
- Work in office: Join us in our Austin, Texas, or Washington, D.C. offices if you live nearby
- Work remotely: Enjoy the flexibility of remote work with our work-from-home option. No matter where you live, there's an opportunity for you at Bonterra
- Work hybrid: Reap the benefits of both remote and in-person work with a hybrid approach. Visit the office closest to you and work from home when your schedule allows it.
- Health & wellness: Our robust set of health insurance options will keep you and your loved ones ready for anything. And our holistic wellness program means you can create a plan tailored to what matters most to you
- Generous time off: Our flexible time off policy means you don’t have to worry about a limit on your vacation days. Plus, we offer 15 paid holidays with a focus on DEIB, social justice, and self-care
- Fully paid parental leave: We value your time spent with family. No matter your gender identity, all Bonterra employees can take fully paid parental leave after the birth or adoption of a child
- Development resources: We believe in fostering an environment that encourages growth and development. With access to learning resources, goal-setting activities, and networking opportunities, we work to ensure our workforce is positioned for success
- Giving opportunities: We know that it's imperative for us to live our purpose. Through our employee giving program, Doers of Good, employees have the opportunity to track volunteerism by logging hours and creating events
Company HQ
North Burnet, Austin, TX
Leadership
Scott Brighton
(CEO, not founder)Held previous positions as CEO of Aurea Software, Board Member at Khoros, Chair of the Board at Optiva and more. Founded Austin Post, a hyperlocal online news source for the Austin.
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