Implementation Specialist, AlayaCare
Plus equity
More information about location
Cloud-based home health care software
Job no longer available
Cloud-based home health care software
501-1000 employees
Job no longer available
Plus equity
More information about location
501-1000 employees
Company mission
To empower care providers to achieve better health outcomes by delivering transformative technology and data insights to focus on what really matters.
Role
Who you are
- Bachelor's Degree in a relevant field (health sciences, business, social sciences, etc.)
- Software implementation experience is required within a SaaS company or as an internal subject matter expert implementing software
- 1+ years of experience working in SaaS within a similar capacity (implementations, projects, customer success, training, etc.) and/or home healthcare (back-office) is required
- 2+ years of experience in a customer-facing role
- Experience leveraging technical tools; experience with project management software and CRM software is strongly preferred
- Knowledge of the Canada and/or USA home health or post-acute care space is a definite asset
- Strong organizational and time-management skills with an attention to detail
- Excellent communication and interpersonal skills; you collaborate and build strong relationships
- Solution-focused and creative in problem-solving techniques
- Willingness to travel within Canada and the United States for on-site customer activities
What the job involves
- Reporting to the Director, Professional Services Delivery, the Implementation Specialist is tasked with the successful delivery and execution of AlayaCare Cloud implementations, engaging our customers in application configuration, product training, and testing with a focus towards project health and adoption
- Deliver on-site and remote training to customer trainers and end users
- Develop customer-specific training plans focused on maximizing adoption
- Execute high-quality workflow reviews, using knowledge of AlayaCare platform and customers’ businesses to ensure alignment
- Assume responsibility for project progress, ensuring that scope is adhered tracked regularly across deliverables
- Identify risks during delivery-led engagements while collaborating with Professional Services Consultants to develop and deploy a mitigation strategy
- Meet regularly with customer and internal stakeholders to review project progress against the project plan
- Focus on achieving high customer satisfaction scores for Delivery components
- Gain and maintain specific product and market specializations to further drive value on projects
- Support customer-related issues during implementation, engaging our CS Support team when required
- Ensure data is accurately input into the project management software (Mavenlink), and CRM software (HubSpot), or where required
- Maintain up-to-date knowledge of and compliance with internal processes and procedures
- Participate in onsite customer-facing trainings and go-lives (travel within Canada and the United States)
Our take
The home healthcare market is growing due to the ageing population, a global shortage of care workers and a shift to value-based reimbursement. AlayaCare's end-to-end software platform for care providers allows staff to manage the entire client lifecycle, from referrals and intake to billing and payroll. It helps back-office processes run more efficiently, allowing staff to focus on outcomes instead of paperwork.
AlayaCare's platform aims to deliver better patient outcomes and lower costs for providers,, with client intake times and resubmissions reduced by 2/3rds and over 10 hours monthly saved for accounting teams. This performance has grown AlayaCare a large client base of more than 700 home care and assistance firms including Nurse Next Door, Home Instead and Bayada Hom e Health Care.
The company has been hit by the general downturn in the tech sector in 2022, and along with a wave of layoffs has slowed down its M&A expansion strategy and shuttered some of its offices. These moves should allow it to weather the difficult economic conditions, and with a more sustainable business model it aims to be revenue positive by the end of 2023.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Feb 2024
$2.3m
GROWTH EQUITY VC
Jun 2021
$156.3m
SERIES D
Total funding: $250.1m
Company benefits
- Open and Transparent Culture
- Health and Wellness Activities
- Health Benefits Package
- Flexible Vacation Policy
- Around the clock healthy snacks
- Happy Hours and Team Outings
- Employee Growth & Development
- Prime Office Locations
Company HQ
Le Plateau-Mont-Royal, Montreal, QC
Articles
Leadership
Adrian Schauer
(CEO)Serial technology entrepreneur having built two successful mobile software companies, and active Angel Investor. Sits on the boards of several companies including Chipcare, TrackTik and Resolver. Co-founder of the charitable organization Madiro Fund.
Brady Murphy
(CRO)Accomplished startup professional having been directly involved in two successful exits; CEO of Vortex Mobile acquired by Transcontinental in 2010, and founding partner and advisor to Vortex Connect, acquired by RedPrairie Software in 2012.
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