Senior Product Marketing Manager, Front
$152.8-190k
Salary dependent on candidates location. + Equity
More information about location
Shared customer communication hub
Job no longer available
Shared customer communication hub
201-500 employees
Job no longer available
$152.8-190k
Salary dependent on candidates location. + Equity
More information about location
201-500 employees
Company mission
To make work happier by powering better relationships at scale.
Role
Who you are
- 8+ years of overall work experience, with a minimum of 5 years of experience in product marketing, ideally within B2B SaaS
- A strategic collaborator with Product teams with a passion for the customer — getting into the nitty-gritty details to uncover customer needs, craft compelling narratives, and enable customers to find success
- A skilled writer and communicator who can make complex concepts accessible and loves helping customers understand and get value from software at scale
- An organized, structured thinker who manages projects efficiently to successful outcomes while empathetically driving alignment with cross-functional partners
- A keen attention to detail and quality with high standards for the work you deliver
- A big plus, but not required: experience with and passion for the customer experience software space
What the job involves
- We’re looking for a Senior Product Marketing Manager to amplify Front’s momentum in the customer service space through our next chapter of growth.
- In this role, you’ll partner with leaders across the business and the broader Marketing team to craft compelling narratives about the unparalleled service our customers are able to deliver with Front and execute flawless launch moments that stand out in the market.
- From our most cutting-edge AI features to best-in-class collaboration capabilities, you’ll partner closely with the Product team to understand customer needs, deliver value, and drive adoption from launch day and beyond.
- You’ll become a product expert, storyteller, and a key connector between our internal teams, our customers, and the market to help even more teams deliver exceptional service at scale with Front
- Be a strategic partner to our Product team throughout the product development lifecycle by providing customer and market insights and collaborating on solutions
- Own positioning, messaging, and go-to-market strategy for new feature launches and partner with Product and GTM teams to drive adoption
- Create content and campaigns that help customers understand and unlock Front’s value including written guides, tutorial videos, webinars, customer stories, and more
- Leverage customer research, product usage analysis, and market feedback from customer-facing teams to understand product use cases and communicate them externally
- Enable our GTM teams to convey Front’s value, drive product adoption, and uncover expansion opportunities through internal training materials and customer-facing collateral
- Collaborate with the broader Marketing team to tell the Front story, strengthen our differentiation in the market, and highlight our customers’ success across our website, blog, social, and other external channels
Our take
When a business receives an email from a customer it can set off a chain of forwarded emails across the company, an inefficient process where information (and sales!) can easily get lost. Front exists to change this, consolidating all customer communications into a single shared inbox which can be accessed by teams of any size and completely eliminates the need for internal emails.
With more companies moving to remote working and eCommerce becoming the predominant form of conducting business, Front's product has been enthusiastically received by over 8,000 companies, including Mailchimp, Shopify and Convoy. However, it is by no means alone in this space, with huge competitors such as Google and Microsoft providing communications solutions and other internal communications tools such as Slack gaining traction. Front may have an edge here, though: its unified solution also provides automated workflows, ticketing and analytical tools that are either absent or less well integrated in competing offerings.
In 2022, Front raised investments in a Series D round and achieved unicorn status with a valuation of over $1 billion. Now with $100 million in annual recurring revenue, it's moving to further develop its product and increase its market share, hiring new talent ahead of a possible IPO in the near future. Definitely watch this space!
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jun 2022
$65m
SERIES D
Jan 2020
$59m
SERIES C
Total funding: $203.5m
Company benefits
- Flexible PTO
- 401(K) plan
- Parental Leave
- Volunteer time off
- Commuter benefits
- Wellness benefits
- Work from home opportunities
- Health insurance
- Equity
- Mental health support
- Family planning support
Company HQ
Union Square, San Francisco, CA
Leadership
Laurent Perrin
(CTO)Former Hacker in Residence at eFounders. Former Technical Architect at FaberNovel and CTO at Radioline. MSc in Computer Science at Ecole Polytechnique.
Mathilde Collin
(CEO)Former Project Manager at Concord with MA in Entrepreneurship at HEC Paris.
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