Machine Learning Engineering Manager, ServiceNow
GAI Search Relevance, Moveworks
$139.7-216.5k
Plus variable/incentive compensation
Office located in Mountain View, CA
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$139.7-216.5k
Plus variable/incentive compensation
Office located in Mountain View, CA
1001+ employees
Company mission
To transform IT to revolutionize the enterprise.
Role
Who you are
- Master's degree in Computer Science specializing in Machine Learning or a related field. A Ph.D. is a plus
- 8+ years of experience in applied machine learning preferably in the ranking/relevance domain, including 3+ years in technical leadership or management roles
- Proven technical expertise that has been recognized at Staff Engineer (comparable to Google/Meta L6) or above level
- Proven experience managing high-performing teams, including mentoring and supporting Staff-level (I6) or higher engineers, with a strong track record of delivering technically ambitious, production-grade projects
- Proficiency in programming languages such as Python, Golang, C++
- Excellent problem-solving and analytical skills
- Strong communication skills
- Knowledge of software engineering best practices and experience with deploying machine learning models in production environments
What the job involves
- As the leader of a team of talented search relevance engineers, your objective will be to measure and improve the ranking and relevance of our AI-powered enterprise search applications
- Since these applications also leverage large language models (LLMs), you will also be responsible for measuring and improving RAG-based objectives such as summarization, groundedness of responses, and citation correctness and completeness
- You will guide the team to drive end-to-end development of machine-learning models, including data synthesis, feature engineering, experiment design, evaluation and more
- Your team will play a pivotal role in improving our search relevance in a systematic and methodical manner as we scale to new customers, new types of data and use-cases, and will ultimately be accountable for the ranking quality of all our enterprise search products
- Your team's ownership of search quality is crucial to the company's search product lines, with success measured by its enablement capabilities. You will enable your team members by facilitating rapid iteration on model enhancements, allowing them to improve ML metrics with a clear understanding of performance tradeoffs and generalizability
- You will be responsible for guiding the team's technical direction, managing project timelines, and ensuring the robustness, efficiency, and innovation of our machine learning based search systems
- Your team will collaborate closely with search infrastructure and platform engineers, and partner with product, design, and customer success teams to jointly achieve business objectives
- Recruit, hire, and mentor a high-performing team of machine learning engineers
- Maintain a “ranking and relevance” mindset in your team, developing a thought leadership on our long-term relevance roadmap
- Foster a collaborative and inclusive team culture, promoting knowledge sharing and continuous learning
- Set clear goals, provide regular feedback, and promote professional growth and development of team members
- Develop and manage project plans, timelines, and budgets for machine learning initiatives
- Ensure the successful execution of projects, from ideation and prototyping to production deployment
- Collaborate with cross-functional teams to define project requirements and priorities
- Drive the technical vision and strategy
- Guide the integration and application of large language models (LLMs) and retrieval-augmented generation (RAG) techniques to enable modern, intelligent search experiences
- Oversee the research, development, and deployment of machine learning models and algorithms
- Stay current with the latest advancements in the field and ensure that our projects leverage cutting-edge technologies
- Implement best practices for model development, data pipelines, and model evaluation
- Monitor and optimize the performance, scalability, and reliability of machine learning systems
- Ensure that our AI solutions meet high standards of accuracy and efficiency
- Collaborate with leadership, product managers, customer success staff, and other teams to align machine learning initiatives with business goals
- Provide regular updates and reports on project status, challenges, and successes to stakeholders
- Communicate, collaborate, and build relationships with partner teams and peer teams to facilitate cross-functional projects
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7,700 customers, including 85% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in the upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15B, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Generous family leave
- Matched donations
- Annual learning stipends
- Flexible PTO
- Competitive retirement plan
- Paid volunteer time
Company HQ
Santa Clara, CA
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