Customer Success Manager, Zocdoc
SMB
Hourly Pay Range: $30.29—$34 USD with a commission of $2,250 monthly
2 days a week in office ( Soho, NY)
API connecting patients to doctors
Be an early applicant
API connecting patients to doctors
1001+ employees
Be an early applicant
Hourly Pay Range: $30.29—$34 USD with a commission of $2,250 monthly
2 days a week in office ( Soho, NY)
1001+ employees
Company mission
To give power to the patient by delivering the accessible, seamless, and simple experience patients expect and deserve.
Role
Who you are
- Passionate about ensuring provider satisfaction by conducting client meetings to understand a practice’s goals and pain points in order to drive feature adoption, utilization, and retention
- Personally driven by building fast relationships with key stakeholders and decision makers in order to instill trust to see strong results
- Able to have challenging conversations in order to advise, influence others and handle objections effectively
- Able to balance sales conversations with project management and working with internal stakeholder teams
- Motivated by learning and can quickly grasp and apply new ideas & solutions
- Someone who actively seeks out feedback from sales leadership to adapt and implement improved sales strategies and processes
- Data-driven and consultative in your decision-making
- Bachelor’s degree or equivalent
- 1-2 years of professional experience in an SDR, business development, customer success or account management role
- Stellar communication and interpersonal skills
- Strong attention to detail, highly organized, and a quick, curious learner
- A high level of problem-solving and issue-resolution skills
- Ability to think on your feet and thrive in a dynamic, start-up environment
What the job involves
- Customer Success Managers are the driving force in helping existing Zocdoc providers maximize their performance and experience on the Zocdoc platform
- Our goal is to make each practice more successful by understanding the practice goals, upselling additional products and features, offering solutions to drive booking volume and improving overall practice performance
- A successful candidate will be an expert in the Zocdoc product, and be able to navigate complex practice operations to re-align value and optimize providers’ success on Zocdoc
- Driving practice performance by effectively communicating feature value and handling objections to maintain setup and increase buy-in
- Leading meetings with providers to deepen their partnership with Zocdoc, including driving patient bookings and new feature adoption
- Being an expert on all Zocdoc products and making tailored recommendations to practices to improve setup
- Using effective time management and account prioritization for consistent client outreach
- Working closely with local sales and other teams across the business to optimize Zocdoc accounts
- Our sales team works from Monday - Friday 8:30 AM ET to 5:30 PM ET
Our take
The healthcare system often runs on inefficiencies; patients call outdated directories, wait weeks for a visit to a professional and are often hit with surprise bills. Zocdoc was founded to streamline the fragmented healthcare experience by putting the patient first.
The platform allows millions of users each month to view open appointment times with doctors, book instantly online, read verified reviews, and keep up-to-date with checkups. The platform works for both in-person and virtual care – the latter of which has seen a substantial increase in demand. Zocdoc is one of the few companies tackling these problems in healthcare.
The company has solidified its position in the SaaS space, in part by forming partnerships with companies such as WellHive, a leader in digital care, to drive healthcare support for veterans. Moving forward, Zocdoc will continue to invest in its platform to optimise its services for its users.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2021
$150m
GROWTH EQUITY VC
Aug 2015
$130m
SERIES D
Total funding: $452m
Company benefits
- 100% paid employee health benefit options
- Vacation and parental leave packages
- Lunch and snacks on us (in-office)
- Cell phone reimbursement
- Corporate wellness programs with Headspace and Peloton
- Employer funded 401(k) match
Company HQ
SoHo, New York, NY
Leadership
Oliver Kharra
(Co-Founder & CEO)Oliver trained as a doctor in Germany before moving into consulting where he worked for McKinsey. During his seven-year tenure at McKinsey & Co., Oliver developed and implemented new patient utilization models for the national health services of a number of governments and major hospital chains
Nick (Nikhil) Ganju
(Co-Founder & Chief AI Officer)Nick has extensive experience in product development, database management and site architecture. He was responsible for building the earliest iterations of ZocDoc and directly overseeing its development for many of its first years
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