Head of People, PayRetailers
LATAM
Payment processing solution
Be an early applicant
Payment processing solution
201-500 employees
Be an early applicant
201-500 employees
Company mission
To provide exceptional, personalised commerce experiences, simplifying cross-border payments and strengthening the connection between business and customers.
Role
Who you are
- + 10 years of experience as People/HR Manager
- Excellent communication, interpersonal, facilitation and influencing skills
- Ability to lead and drive change initiatives, with a good understanding of the principal of change management
- A hands-on approach, combined with the ability to contribute to strategic HR projects
- Ability for problem solving conflict resolution, motivation, and negotiation
- Assertive with a can-do attitude
- Excellent knowledge of current employment legislation
- Ability to work with staff at all levels
What the job involves
- To help us get there, our team is on the lookout for a new Head of People - LATAM
- Your strong verbal and written communication skills will be pivotal in coordinating teams and ensuring clear communication throughout the incident response process
- You will lead incident analysis and provide actionable recommendations to prevent future incidents, significantly impacting stability and reliability
- As the Head of People for LATAM, you will serve as a key local partner for our countries in LATAM, being the primary contact for members of the leadership team avising on all people-related matters, ensuring compliance with our global corporate policies, local legislation and internal security protocols. Additionally, you will lead, direct, coach and develop members of the people’s team in the region
- Provide advice and guidance to the management team on best practice in human resources, ensuring compliance with employment legislation, internal security policies and audit procedures
- Collaborate with the global People team to implement initiatives that enhance employee engagement and lead regular feedback sessions with employees, such as focus groups
- Ensure the company adheres to any changes in employment law and apply consistent HR practices across the organization
- Report monthly HR metrics such as hiring, absenteeism, attrition, and headcount
- Guideline managers through the whole employee life cycle including performance review process, engagement survey, promotions, disciplinary and grievance procedures, ensuring compliance with internal policies
- Ensure accurate employee records are maintained through our HRIS and other administrative systems
- Support with managing recruitment processes in the region, ensuring our ability to attract, retain and develop talent and achieve forecasted business volumes in close collaboration with the Global Talent Acquisition team
- Oversee office management functions, ensuring a well-organized, safe, and efficient work environment, including the coordination of office supplies, equipment, and facilities management
- Collaborate with external payroll providers to ensure accurate and timely payroll processing, including compliance with tax regulations, benefits administration, and local labor laws
- Undertake regular one to one with all members of the People team, and bi-annual appraisal reviews, setting objectives in line with People strategy
Our take
PayRetailers is a fintech company specialising in providing seamless payment solutions to businesses looking to expand into emerging markets, particularly in Latin America and Africa. The company looks to connect global enterprises with local consumers through an extensive network of over 300 payment methods across 20+ countries.
Focussing on financial inclusion and innovation, the company enables underbanked people to access financial services, promoting economic growth in underserved regions. The acquisition of Transfeera in Brazil, as well as obtaining a payment institution license from Brazil's Central Bank, are significant milestones that strengthen PayRetailers presence and capabilities in LatAM.
Looking ahead, PayRetailers plans to continue expanding its operations in Africa, starting with Rwanda, Zambia, Uganda, and Tanzania. Through this, it will capitalise on the region's rapid growth in the payments industry and further its mission of driving financial inclusion and business growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Company benefits
- Flexible remuneration - access to the PayRetailers remuneration scheme, where you can allocate part of your salary to daily expenses such as meals and transportation, exempt from Personal Income Tax (IRPF)
- Comprehensive employee health insurance package
- Training, and team building to encourage development and camaraderie in the company
- A wide variety of snacks, drinks, fruits, coffee and infusions that you can consume freely and share with your colleagues
Company values
- Belonging - We are leaders in our work and we do it with commitment, precision and responsibility
- I respect - We value and consider the differences of others to promote better coexistence
- Collaboration - We stand out for working as a team and providing mutual support
- Diversity - We enrich ourselves as a multicultural team by recognizing and respecting diverse perspectives
- Perseverance - We remain firm in our determination to achieve our goals
Company HQ
Pedralbes, Barcelona, Spain
Articles
Leadership
Juan Pablo Jutgla
(CEO)Previously Founder and Managing Director for Smart Broker Solutions, and Director of Institutional Business at X Open Hub.
Salary benchmarks
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