Customer Success Manager, Continu

$90-100k

OTE

This OTE will include a base salary and a target bonus that is payable quarterly based on a combination of individual and team KPI attainment

Mid level

Remote from US

Workplace learning platform

Job no longer available

Workplace learning platform

21-100 employees

B2BHRInternal toolsAnalyticsTraining

Job no longer available

$90-100k

OTE

This OTE will include a base salary and a target bonus that is payable quarterly based on a combination of individual and team KPI attainment

Mid level

Remote from US

21-100 employees

B2BHRInternal toolsAnalyticsTraining

Company mission

To provide a beautiful and powerful Learning Software for modern teams.

Job

Company

Role

Who you are

The ideal candidate will be as passionate about Continu solutions as they are about providing an exceptional experience for every customer
3+ years of experience managing a customer book of business in a B2B SaaS organization
Experience managing SaaS commercial transactions, including renewals, upsells, and cross-sells
Excellent written and verbal communication skills; polished and detail-oriented
Proactive and decisive; comfortable navigating ambiguity to drive outcomes against broader goals
Experience using CRM tools, Customer Success technology, and Google Suite (Google Slides, Docs, Sheets)
Adept at developing trust and rapport with clients
Familiar with technical SaaS concepts such as API, SFTP, and management of large data sets

What the job involves

We are looking for a Customer Success Manager to engage, retain, and ultimately drive success for clients within our Mid-Market segment
Own the customer onboarding and ongoing journey for customers in our Mid-Market segment to drive success and adoption of Continu
Develop a deep command of Continu platform in order to advise clients on use cases
Build strong relationships with key senior stakeholders through effective communication, anticipation of needs, and delivery of value
Effectively leverage internal tools and data to monitor customer health and risk signals; act proactively to mitigate and resolve
Manage commercial transactions for book of business including renewals and upsells
Partner with cross-functional internal stakeholders such as Sales and Product to drive positive outcomes for clients and Continu

Our take

Company training has long been plagued by inefficient and hard-to-use tools. Continu was founded in order to build and deliver tools that are more reflective of the modern workforce and its needs.

Continu allows businesses to create and distribute engaging, personalized learning content. It also delivers in-depth analytics and reporting data to monitor training progress. Continu numbers LinkedIn Learning and Udemy among its content partners, and customers include Lyft, GoPro and slack.

Continu is set to expand the range of tools it offers, and is currently scaling its own workforce.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Glassdoor (3.9)

Company

Funding (2 rounds)

Feb 2022

$13.5m

SERIES A

Mar 2021

$3m

SEED

Total funding: $16.5m

Company benefits

We're a fully remote team that work from where we feel most creative. We've optimized our team for their best work
We offer full health benefits for all team members to ensure you're always taken care of and in good health
We have a generous PTO policy that we want you to use. Also, take time off for your birthday and work anniversary!
As a learning company we constantly support growth. We'll provide opportunities to help you grow and develop
We offer generous compensation and 401k plans matched with your role, location, and level of experience
We'll ensure you have all of the best tools to do your best work. From a brand new Apple computer to all the best software

Company HQ

Pacific Heights, San Francisco, CA

Leadership

Scott Burgess

(CEO)

Has a Master's in Marketing from Monash University, and worked as a freelance consultant. Co-founded CreateOne, and served as its Director of Marketing. Was a Founding Member of Pavilion, and currently writes for Forbes Technology Council.

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