AI Operations Specialist, PagerDuty
$75-125k
2 days a week in office
Digital operations management platform
Be an early applicant
Digital operations management platform
1001+ employees
Be an early applicant
$75-125k
2 days a week in office
1001+ employees
Company mission
To revolutionize operations and build customer trust by anticipating the unexpected in an unpredictable world.
Role
Who you are
- Demonstrated experience working with CRM systems, marketing automation platforms, or customer engagement tools
- Strong written communication skills with exceptional attention to detail and ability to maintain brand voice consistency
- Basic understanding of sales processes, lead qualification, and customer journey mapping. Comfortable with technology and demonstrated ability to quickly learn new software platforms and tools
- Familiarity with data analysis tools and ability to create basic reports and dashboards
- Ability to multitask and prioritize effectively in a fast-paced, dynamic environment. Strong problem-solving skills with a proactive approach to identifying and addressing issues. Excellent interpersonal skills for collaborating across multiple departments and stakeholder groups
- Preferred Qualifications: Experience with conversational AI platforms, chatbot management, or marketing automation tools. Background in B2B sales or customer success operations
What the job involves
- We are seeking a detail-oriented Agentic Specialist to oversee the daily operations, optimization, and performance monitoring of our AI-powered sales and customer success tools
- This role is critical to ensuring our agentic systems deliver exceptional customer experiences while maintaining brand consistency and driving revenue growth through our digital-led sales and customer success motions
- Daily Operations & Monitoring: Monitor AI agent conversations and interactions with prospects in real-time to ensure optimal performance and customer experience. Review conversation logs for quality, accuracy, and brand compliance while identifying opportunities for improvement. Conduct regular health checks on agentic systems to prevent downtime and maintain seamless operations
- Content Management & Optimization: Update and maintain comprehensive supporting content libraries including objection handling scripts, product information, and conversation flows. Identify gaps in AI knowledge base and flag content needs to marketing and sales teams for development. Ensure all agentic tools have access to current, accurate, and compelling messaging that aligns with company positioning
- Technical Support & Issue Resolution: Troubleshoot basic AI agent issues including conversation flow problems, integration hiccups, and content delivery errors. Escalate complex technical problems to appropriate teams while maintaining detailed documentation of issues and resolutions. Serve as the primary point of contact for sales and success teams experiencing agentic tool challenges
- Performance Analysis & Reporting: Track key performance metrics including conversation completion rates, lead qualification accuracy, response times, and conversion metrics. Generate regular reports on agent effectiveness, identifying trends and opportunities for optimization. Present findings to stakeholders with actionable recommendations for improvement
- Cross-Functional Collaboration: Collaborate closely with sales and marketing teams to ensure AI messaging stays current with product updates, campaign launches, and market positioning changes. Partner with customer success teams to optimize post-sale agentic interactions and support workflows. Work with product and engineering teams to communicate user feedback and feature requests
Our take
PagerDuty helps businesses monitor their tech stacks, manage incidents and alert engineers when things go wrong. Serving more than 10,500 enterprises including customers like GE, Capital One, IBM and Spotify, the company has become a key player in the space.
While it’s best known for its alerting capabilities, PagerDuty has expanded well beyond that over the years, though it’s still a core part of its service. For example, the company released AIOps services that aim to help businesses reduce the amount of noisy and unnecessary alerts. All-in-all, PagerDuty has become an essential product for DevOps teams, which has greatly contributed to its success.
In 2022, the company was recognized in the Regional and Global AWS Partner Awards as playing a key role in driving innovation and building solutions for the space. Off the back of post-IPO funding, it has continued to release new features and update its core products, towards proving cutting-edge services into the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Sep 2018
$90m
SERIES D
Apr 2017
$43.8m
SERIES C
Total funding: $173.6m
Company benefits
- 20 hours per year of paid volunteer time
- Health insurance
- Wellness Days and mid-year Wellness Week: extra time off for whole company to unplug and recharge at the same time
- Generous paid parental leave and return to work policy to help with transition back
- Generous paid time off
- Hands-on career and leadership development programs
- Flexible workplace/WFH
Company HQ
SoMa, San Francisco, CA
Leadership
Alex Solomon
(GM (Platform))Previously an Engineer at Amazon. Was also CEO at PagerDuty for 10 years
Salary benchmarks
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