Partner Manager, Jobber
Channel Partnerships, Success
CA$110-148.8k
OTE
This TTC consists of your base salary, as well as an incentive at 20% of your base salary for achieving individual/team goals which is paid out quarterly. Offers stock options
More information about location
Job tracking and customer management software for home service businesses
Be an early applicant
Job tracking and customer management software for home service businesses
1001+ employees
Be an early applicant
CA$110-148.8k
OTE
This TTC consists of your base salary, as well as an incentive at 20% of your base salary for achieving individual/team goals which is paid out quarterly. Offers stock options
More information about location
1001+ employees
Company mission
To help home service professionals around the world win.
Role
Who you are
- Do you want to impact the hardest working people in the world?
- This position will require travel to conferences and partner sites. This role also requires a highly goal-oriented individual with experience managing and growing partnerships
- Proven years experience in a partnership/business development/account management role
- To be dynamic. Both partner and Success-minded, having the ability to develop strong relationships with external partners – after the close of the new deal, you are the Jobber go-to person for everything!
- To be strategic. You understand what’s at stake, both in the long & short-terms and build a strategy and tactical plan to help you get to where we need to be
- To be results oriented. You are most comfortable in work environments which are outcome-oriented and merit-based
- To find solutions. If something isn’t going right, you’ll take care of it. Not every conversation will be the same, and you're quick at thinking on your feet
- To have a strong and confident communication style. You have the ability to actively listen and consult with our partners, and get a true understanding of who they are and what they need (especially when they don’t know what they want!)
- To thrive in a fast-paced environment. You know how to multitask with the best of them and can balance multiple projects at once
- Enjoys rolling up their sleeves in a fast paced startup environment and getting things done
- Is able to work cross-functionally with many teams and multi-task with a sense of urgency
- Has impeccable attention to detail, follow-through, and resourcefulness
- Demonstrate exceptional problem-solving skills and the ability to navigate challenges creatively and efficiently
- Willing to regularly travel to conferences and partner on-sites
What the job involves
- We’re looking for a Partner Manager, Channel Partnerships (Success) to be part of our Partnerships department
- The Partnerships team works with businesses from industry-leading companies to freelancers to bring new users to Jobber or build product experiences for our mutual users. We are responsible for establishing and managing strategic relationships with our largest partners as well as managing smaller program partners
- Reporting to the Director, Channel Partnerships, we are looking for a Partner Manager who will be responsible for everything that happens post contract execution to ensure our partners have the best Jobber experience possible
- This role will be hyper-focused on the engagement and continued growth of our highest value partners
- Other key responsibilities will include long-term planning, managing any license re-up purchases/renewals, running quarterly business reviews (QBR’s), be our strongest Jobber Payments advocate, as well as the main point of contact to ensure we’re constantly driving growth, retention, and a best-in-class partner experience
- You will collaborate with sales & success, marketing, product and engineering teams to ensure our partners are getting the best possible experience and opportunity to grow with Jobber
- You will be the go-to person for a large list of extremely valuable and important partners to Jobber
- Own and drive alignment with the Director, Partnerships on customer goals, training focus, and success metrics, ensuring clarity on outcomes and proactively identifying gaps or risks
- Identify and lead partner expansion opportunities through insight-driven joint business plans, including new markets/geographies, upsell and cross-sell strategies
- Design and lead execution of tailored onboarding strategies in partnership with CSMs, aligning to partner org structures and long-term success outcomes
- Own partner health and performance by monitoring key product metrics, proactively identifying risks, and driving action plans to improve retention and engagement
- Lead cross-functional reviews with Sales and other teams to identify expansion, referral opportunities, and systemic customer pain points, and drive aligned action plans
- Own and deepen strategic partner relationships, acting as a trusted advisor and primary point of contact for complex or high-value partnerships
- Lead and evolve quarterly business reviews (QBRs), delivering insights, aligning on strategic priorities, and driving measurable outcomes and optimization plans
- Advocate for partners by synthesizing and translating feedback into actionable insights that influence internal priorities and partner strategy
- Own enablement of partners on new product features, ensuring adoption aligns with partner goals and drives measurable value
- Drive adoption and optimization of Jobber Payments across partners by identifying opportunities, removing blockers, and influencing partner behavior
- Develop deep product expertise and apply it to advise partners and internal stakeholders on best-fit solutions and tradeoffs
- Analyze market, industry, and competitive trends to inform partnership strategy and identify new opportunities for growth
- Influence partner GTM prioritization by building strong, trust-based relationships and aligning on shared strategic outcomes
- Lead cross-functional collaboration to drive execution of partnership initiatives, ensuring alignment with business objectives and partner success
Our take
For businesses that sell home services, it can be difficult keeping up with paperwork, scheduling appointments, and chasing payments, especially when their teams are small. Jobber delivers a comprehensive toolbox to keep track of all these aspects, so that small business owners can concentrate on more important things like serving their customers and building their brand.
Jobber was founded in 2011, initially to help a friend who owned a small painting business. The founders quickly discovered that what they were building could help many more owners across a number of industries, going on to launch the product which is now used by over 300,000 home service professionals in over 60 countries.
What makes Jobber stand out is that it collects all the vital parts of running a home services business into one place, removing the burden of keeping track of multiple sources of information. The company has seen significant funding which it has invested in R&D and growing its customer base, and boasts four consecutive years on The Globe and Mail's Canada's Top Growing Companies List.
Steph
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2023
$100m
SERIES D
Jan 2021
$60m
GROWTH EQUITY VC
Total funding: $185.8m
Company HQ
Downtown, Edmonton, AB
Leadership
Sam Pillar
(Co-Founder & CEO)Prior to co-founding Jobber in 2011, Sam was a Freelance Software Developer at Cardboard Creative and a Business Analyst/Management Consultant at CGI.
Forrest Zeisler
(Co-Founder & CTO)Experienced Developer, with a degree in Engineering from the University of Alberta.
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