Senior Manager of Engineering Strategy & Operations, Salesforce
$150.1-298.4k
Salary is partially dependent on location. Plus ESPP
World's leading CRM provider
Open for applications
World's leading CRM provider
1001+ employees
Open for applications
$150.1-298.4k
Salary is partially dependent on location. Plus ESPP
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- The ideal candidate is a data-driven, people-centric leader who brings a blend of strategic thinking, operational discipline, and deep understanding of modern engineering practices
- 15+ years of experience in engineering, operations, or program management roles in SaaS or enterprise software, with 5+ years in leadership positions
- Experience in scaling engineering teams and operations in fast-paced environments with background in change management and scaling operational frameworks
- Proven track record managing cross-functional, globally distributed engineering teams and large-scale program
- Demonstrated ability to manage complex, cross-functional programs and drive outcomes in ambiguous environments
- Experience supporting senior executives and leadership teams in a strategic and operational capacity
- Strong understanding of enterprise SaaS deployment models, platform guardrails, and technical health frameworks
- Strong understanding of software development lifecycle (SDLC), DevOps, Agile, CI/CD
- Operational mindset with the ability to balance strategic thinking and hands-on execution
- Exceptional communication, stakeholder management, with the ability to influence senior engineers, product teams, and customer stakeholders
- Bachelor’s or Master’s degree in Computer Science, Engineering, or related field (or equivalent experience )
What the job involves
- The Sr Manager of Engineering Operations and Strategy will serve as a key member of the engineering leadership team, responsible for driving operational excellence, organizational effectiveness, and long-term strategic initiatives across the global engineering organization
- This leader will partner closely with the SVP of Engineering, and other cross-functional executives to align engineering processes, resources, and roadmaps with the company’s strategic goals
- This role serves as a critical link between engineering execution and business strategy, ensuring teams operate with efficiency, deliver high-quality outcomes, and align with broader company objectives
- We are seeking a seasoned Engineering Sr
- Manager to lead the growth and scale of engineering operations programs
- As part of the Engineering Strategy & Operations team, this role is responsible for building a world-class technical enablement and deployment program that empowers engineers to tackle complex customer challenges using the Salesforce Platform
- The ideal candidate is a data-driven, people-centric leader who brings a blend of strategic thinking, operational discipline, and deep understanding of modern engineering practices
- You will be responsible for defining onboarding experiences, technical training programs, and engagement models that prepare engineers to deliver secure, scalable, and high-performance solutions
- Your efforts will lay the groundwork for how engineers drive platform adoption, enhance technical health, and accelerate customer time-to-value in the field
- This is a hands-on leadership position that blends strategic program ownership, technical acumen, and operational scale
- You will collaborate closely with cross-functional partners across Product, Engineering, and Customer Success to instill engineering rigor and deliver impactful solutions for Field Service Cloud
- This is an individual contributor role
- Act as a trusted advisor and partner to senior engineering leaders, improving alignment, communication, and decision-making
- Anticipate upcoming priorities, risks, and decision points, proactively driving alignment and action
- Advocate for leadership effectiveness, team engagement, and organizational health across the engineering organization
- Provide mentorship and guidance to engineering leaders on operational best practices, organizational health, and execution rigor
- Foster a culture of engineering excellence, continuous learning, and customer-first problem solving
- Lead and grow a team of technical enablement leads responsible for onboarding and scaling engineers globally
- Build pathways that support engineering leaders in scaling teams, improving engagement, and driving customer-centric outcomes
- Drive V2MOM planning and execution, ensuring alignment, progress tracking, and accountability across engineering leadership
- Own end-to-end headcount management, including attrition backfills, hiring strategy, workforce planning, and global resource allocation in alignment with leadership priorities
- Maintain strong oversight of engineering health metrics, ensuring visibility, accountability, and timely resolution of operational gaps
- Help drive financial planning and budget management, including forecasting, cost optimization, in partnership with finance stakeholders
- Lead preparation of Engineering Health Reviews and operational readouts, ensuring clear storytelling, data accuracy, and executive readiness
- Establish and manage operational rhythms, including leadership staff meetings, trust reviews, and cross-functional checkpoints across global teams
- Coordinate and execute key organizational initiatives such as offsites, hackathons, demo days, and recognition programs, reinforcing culture and engagement
- Partner with engineering leadership to translate strategic priorities into executable programs with measurable outcomes
- Lead and execute high-impact initiatives that span across engineering (e.g., AI adoption, compliance programs, operational transformations)
- Define engineering goals, success metrics, timelines, and stakeholder alignment for initiatives that may not have dedicated ownership
- Drive continuous improvement in operational frameworks, tooling, and processes to increase efficiency and scalability
- Connect cross-functional teams and initiatives, ensuring alignment across engineering, product, and customer organizations
- Work closely with Salesforce Product and Engineering teams to align field feedback with product improvements
- Ensure strong alignment between engineering execution and customer outcomes, including go-lives, escalations, and trust-related initiatives
- Serve as a key escalation and coordination point for complex operational or customer-impacting issues
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company HQ
SoMa, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
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