Developer Support Engineer, Unity
$74.1-141.1k
Salary may vary depending on location zones. + Employee stock ownership
Game development platform
Posted today
Game development platform
1001+ employees
Posted today
$74.1-141.1k
Salary may vary depending on location zones. + Employee stock ownership
1001+ employees
Company mission
To democratize game development and enable everyone to create rich interactive content.
Role
Who you are
- Hands-on experience troubleshooting technical issues in a customer-facing or support role
- Comfort learning new technical domains and products quickly
- Ability to write SQL queries to investigate and validate data
- Ability to explain technical findings clearly to non-technical audiences
- Ability to prioritize and manage multiple concurrent cases
- This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English
Desirable
- Experience with mobile user acquisition and ad tech concepts (CPI, ROAS, attribution)
- Experience with ad monetization or mediation platforms (e.g., LevelPlay/ironSource, AdMob)
- Experience with AppsFlyer, Adjust, Singular or Tenjin
- Familiarity with SKAdNetwork / AdAttributionKit and mobile privacy frameworks
- Python or API experience
- Experience with Salesforce, Jira or Looker
- Familiarity with mobile app development or the Unity engine
What the job involves
- Unity Ads helps thousands of advertisers acquire users across one of the largest mobile ad networks in the world
- As the Developer Support Engineer for Unity Ads Demand, you'll be the technical point of contact for advertisers and their account teams, solving campaign delivery, attribution and reporting issues that directly affect advertiser spend
- In your first months, success means owning the demand case queue and resolving common issues end to end
- Over time, it means becoming the team's demand-side expert, shaping playbooks and tooling, and helping Product and Engineering fix root causes
- You'll join a collaborative team that is building AI-assisted support workflows, with a clear path toward Senior DSE
- You'll also have the opportunity to learn the Supply side (ad monetization and mediation) and build expertise across both
- Own technical support for advertisers running Unity Ads campaigns, covering delivery, ROAS, attribution and reporting issues
- Investigate MMP integration problems and data discrepancies using SQL and internal dashboards
- Reproduce issues, write clear bug reports, and partner with Engineering and Product to drive fixes
- Keep advertisers and Account Managers informed with clear, timely, solution-focused updates
- Build and improve troubleshooting playbooks and contribute to the team's support automation tooling
Our take
Unity is one of the biggest names in game development, powering everything from indie hits to blockbuster titles. Its real-time 3D engine gives developers and artists the tools to build rich, interactive worlds that run across mobile, PC, console and beyond.
But Unity's ambitions stretch far beyond gaming and over the past few years, Unity's technology has found a home in industries including automotive, film and television, where companies use it to create digital twins, virtual productions and immersive experiences. Its tools also help power augmented reality experiences on devices from companies such as Apple.
In 2021, Unity was used to create 72% of the top 1,000 mobile games and half of all games released across mobile, pc and console. Since its 2020 IPO, the company has continued to expand its platform, and with significant post-IPO funding secured in 2025, Unity now supports more than 20 platforms, operates in over 190 countries and territories, and is continuing to push real-time 3D technologies into new industries.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2019
$125m
SERIES E
Jun 2018
$145m
SERIES D
Total funding: $893.5m
Company benefits
- Comprehensive health, life and disability insurance
- Employee stock ownership
- Generous vacation and personal days
- Office food and free snacks, lots of health options!
- Employee Resource Groups
- Training and development programs
- Commute subsidy
- Competitive retirement/pension plans
- Paid leave for new parents
- Mental Health and Wellbeing programs and support
- Global Employee Assistance Program
- Volunteering and donation matching program
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Matthew Bromberg
(CEO & President)Matthew is currently on the Board of Directors for Bumble. Previously, they were a Senior Advisor at Blackstone and COO at Zynga. They also spent over 4 years at EA as a Group GM of Bioware and as an SVP of Strategy & Operations of EA Mobile.
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