IT Support Engineer, Code Metal

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience
• 3+ years of experience in IT support, help desk, or internal IT operations roles
• Experience supporting employee onboarding, device provisioning, and user account administration
• Ability to write and maintain scripts (PowerShell, Bash, Python, etc) to automate tasks
• Familiarity with endpoint management, identity providers, and common SaaS business systems
• Strong troubleshooting skills across operating systems, hardware, software, and access issues
• Experience documenting support processes and maintaining IT asset or ticketing systems
• Strong communication and customer service skills, with the ability to support both technical and non-technical users
• Eligible to obtain and maintain an active U.S. Top Secret security clearance
• Experience supporting hybrid or remote-first organizations

Desirable

• We are seeking an experienced IT Support Engineer to join our team. This person will play a key role in supporting day-to-day IT operations, employee onboarding, endpoint provisioning, access management, and general internal technical support across the organization
• In this role, you will work closely with the IT Operations Manager and cross-functional teams to ensure employees have reliable access to the systems, devices, and tools they need to be productive
• You will help improve internal IT processes, maintain operational consistency, and provide responsive support across a growing environment
• Support employee onboarding and offboarding, including device setup, account provisioning, access configuration, and standard IT workflows
• Provision, configure, and maintain laptops, desktops, peripherals, and core business software
• Assist with identity and access management tasks, including user permissions, MFA setup, and account troubleshooting
• Provide day-to-day IT support for hardware, software, networking, and user configuration issues
• Maintain device inventory, asset lifecycle records, and endpoint compliance processes
• Partner with the IT Operations Manager to improve internal IT workflows, documentation, and support procedures
• Assist with administration of collaboration, productivity, and endpoint management systems
• Support company-wide IT initiatives, rollouts, and process improvements as needed