IT Support Engineer, Planet
$80.2-100.2k
4 days a week in office
Global daily Earth data provider
Be an early applicant
Global daily Earth data provider
1001+ employees
Be an early applicant
$80.2-100.2k
4 days a week in office
1001+ employees
Company mission
To image all of Earth’s landmass every day, and make global change visible, accessible and actionable.
Role
Who you are
- Ability to work well as part of a team with a collaborative mindset
- Ability to provide friendly, approachable support to users
- 3+ years of experience in IT system support, with a focus on device lifecycle management, user support, and videoconferencing solutions
- Proficiency in managing Windows and macOS operating systems, with Linux experience as a plus
- Experience with Okta, Google Workspace, Slack, Zoom, Atlassian tools (Jira, Confluence), or similar systems
- Solid knowledge of videoconferencing solutions (Polycom, Zoom)
- Excellent troubleshooting and problem-solving skills
- Excellent communication skills
Desirable
- Experience with scripting (Python, Bash, Groovy/Jira ScriptRunner) and automation development
- Experience in configuring role-based access management for both employees and key customers
- Experience supporting remote or hybrid work environments
- Knowledge of ITIL or other IT service management frameworks
- CompTIA A+ or Network+ certification
What the job involves
- As an IT Support Engineer, you will play a key role in managing and supporting the day-to-day IT needs of our employees across multiple regions
- This role focuses on providing expert-level support in device lifecycle management, user support, and videoconferencing solutions
- You will work closely with our Corporate Engineering team to ensure seamless operations across all office locations while ensuring a seamless digital experience for employees
- We work with a variety of tools, including Okta, Google Workspace, Slack, Zoom, Office365, Bitwarden, and Atlassian suite (Jira, Confluence), to deliver high-quality IT support across the organization
- Device Lifecycle Management: Manage the full lifecycle of devices, from procurement and setup to deployment, maintenance, patch management and decommissioning
- User Support: Provide advanced support for employees using Windows and MacOS operating systems. Troubleshoot and resolve hardware and software issues. Linux experience is a plus
- Videoconferencing Solutions: Support and maintain office videoconferencing solutions, including Polycom and Zoom Rooms, ensuring smooth and reliable operation
- Onboarding/Offboarding: Handle onboarding and offboarding processes for employees, ensuring they have the necessary IT resources and access
- Design, implement, and refine IT processes to enhance operational efficiency and team performance
- Collaboration: Work closely with the rest of the IT team to provide high-quality support to all employees, fostering a collaborative and supportive team culture
Application process
- Application Deadline: June 25th, 2025 by 11:59pm PDT
Our take
Planet’s high resolution, high frequency Earth-imaging satellites make daily changes in the earth more visible, allowing the company to provide quick turnaround geo-spatial data to its customers. The company was founded by a group of former NASA employees driven by a desire to make global change more actionable by rendering it more visible.
Planet operates the largest Earth-imaging satellite network available, putting it ahead of any competitors. Its landmass data is easy to access, requiring only a subscription from its members - who range from ecological organizations, to private companies and government bodies. The company is also supporting SES and Telesat on their space relay projects for NASA.
The current focus of Planet seems to be on employing its network towards climate and environmental issues. A partnership with Accenture comes with the goal of developing AI-powered geospatial intelligence tools to support sustainability projects; and the company's acquisition of Salo Sciences will allow it to develop offerings around enabling customers to quantify carbon stocks, monitor forest change, and mitigate climate risks.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
29% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2019
$168m
SERIES D
Jul 2015
$131m
SERIES C
Total funding: $434.4m
Company benefits
- Comprehensive health plan
- Wellness program and massages
- Flexible time off
- Recognition programs
- Commuter benefits
- Learning and tuition reimbursement
- Parental leave
- Offsites and happy hours
- Volunteering benefits
Company HQ
South Beach, San Francisco, CA
Leadership
Will Marshall
(CEO& Co-Founder)After a Ph.D. at UCSB and Postdoc at Harvard, they worked for almost 6 years as a NASA Scientist. They left in January 2012 to co-found Planet the following month.
Robbie Schingler
(CSO & Co-Founder)They took an MBA at Georgetown University before spending over 5 years at NASA. They left their Chief of Staff role in October 2011 to co-found Planet with Will.
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