Product Marketing Internship, Gorgias
Summer, 3 Months Contract
$25 Per hour. + Equity
The conversational AI platform for eCommerce
Job no longer available
The conversational AI platform for eCommerce
501-1000 employees
Job no longer available
$25 Per hour. + Equity
501-1000 employees
Company mission
To empower eCommerce brands to grow through AI-powered customer experience.
Role
Who you are
- Currently pursuing a degree in Marketing, Business, Communications, or a related field
- Curious about SaaS, ecommerce, AI, and product strategy
- Strong written communicator with an eye for clarity and persuasion
- Analytical and comfortable working with data
- Organized and detail-oriented, but also strategic
- Comfortable collaborating across teams and asking thoughtful questions
- Proactive, you take ownership and move projects forward
- Excited to build things that have real business impact
What the job involves
- As a Product Marketing Intern, you’ll own real launches, real campaigns, and real cross-functional initiatives
- You’ll be mentored by our Shopping Assistant Product Marketing Manager and work hands-on across Product, Partnerships, Education, Content, Demand Generation, Growth, and Sales
- Over 12 weeks, you’ll execute end-to-end go-to-market strategies, analyze campaign performance, collaborate across teams, and create compelling messaging that directly impacts revenue and adoption
- You’ll leave this internship having:
- Led multiple product launches
- Built data-backed positioning and messaging
- Created sales enablement assets used by the field
- Developed a strong foundation in modern product marketing
Our take
With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.
Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.
Catering to over 15,000 brands, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2024
$29m
SERIES C
Aug 2022
$30m
SERIES C
Total funding: $101.4m
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Alex Plugaru
(Co-Founder & CTO)Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.
Romain Lapeyre
(Co-Founder & CEO)Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.
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