Senior Business Process Manager, Pointclickcare
1 Year Contract
More information about location
Technology for long-term care providers
Be an early applicant
Technology for long-term care providers
1001+ employees
Be an early applicant
More information about location
1001+ employees
Company mission
To advance healthcare technology and make a meaningful impact on the lives of millions.
Role
Who you are
- The successful candidate will be an individual with strong business aptitude, change management and problem-solving skills
- Please note for this specific contract role, we are seeking someone who has strong skills in both Business Process Management and Business Analysis
- 5+ years of experience in business process analysis and improvement, preferably in Software or SaaS companies and or in the Health Care Industry
- Bachelor’s degree in Business Administration, Engineering, or related field; Master's degree preferred
- Proven track record of leading cross-functional teams through process improvement initiatives
- Experience focused on Salesforce (Sales Cloud, Service Cloud, or Experience Cloud) are considered strong assets
- Strong understanding and experience with business analysis, with proven ability to lead business requirements gathering, documentation, and testing; Previous experience in BA roles an asset
- Experienced in leading communities of practice or continuous learning programs
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
- Proficiency in process modeling and analysis tools (e.g., BPMN, Lean Six Sigma)
- Hands on experience and knowledge of business transformation
- Excellent communication and interpersonal skills with the ability to effectively collaborate with stakeholders at all levels of the organization
- Strong facilitation skills with experience managing high stake conversations and ability to manage conflicting interests of cross functional teams
- Change management experience, including stakeholder engagement, communication planning, and training development
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
- Certified Lean Six Sigma, BPM, or other Continuous Improvement certification is desired
- Knowledge of BPMN, Six Sigma, APQC, CMMI, BIZBOK, TOGAF or Gartner methodologies
- Salesforce Business Analyst Certifications an asset
- A continuous learning mindset and ability to adapt to change
What the job involves
- Reporting to the Senior Manager, Business Process Management, the Senior Business Process Manager will play a pivotal role in driving operational excellence and enhancing customer satisfaction by optimizing our business processes
- You will lead cross-functional teams through the discovery of current processes and pain points, analyze current process effectiveness and maturity, design future states that align with strategic objectives and meet customer expectations, and provide support on establishing process execution and monitoring capabilities
- Your expertise, insights, and recommendations will drive tangible improvements in efficiency, quality, and customer experience
- You will also be supporting a community of practice where the business process management methodology is shared across the organization
- This is a critical role interfacing with cross functional business leaders and teams to drive business process improvement and transformation. You will be required to challenge the status quo and influence changes
- Lead process discovery discussions and workshops with key stakeholders to identify current state processes, interdependencies, and pain points
- Analyze process effectiveness and maturity using industry-standard methodologies and tools such as Lean Six Sigma
- Capture, document, and refine business requirements using Agile and Design Thinking methodologies to ensure flexibility and iterative development, and ensure process and technical address business requirements,
- Collaborate with cross-functional teams to design future state processes that address pain points, align with strategic and business objectives, and challenge the status quo to improve and transform
- Develop business cases and plans to implement process enhancements and improvements, track progress against targets
- Facilitate process execution control planning discussions to capture the necessary metrics and control plans that will result in optimal performance against customer expectations and operational targets
- Support the Senior Manager, Business Process Management, develop, maintain business process documentation, and artifacts
- Ensure alignment between business processes and strategic and operational targets during process design
- Design, model, new, and existing business processes using industry-standard methodologies, process classification frameworks such as APQC (American Productivity Quality Center)
- Facilitate change management discussions to capture the changes between current and futures states which will enable change impact assessment and preparation that lead to successful adoption of new processes and behaviors
- Provide subject matter expertise and guidance on process improvement initiatives across the organization during project and provide consult during process execution to enhance business unit's capabilities to maintain metrics to measure process performance and identify areas for continuous improvement
- Lead process documentation as engaged by the business where necessary
- Work with the Business Process Management team to build out enterprise business process practices and knowledge based
- Build out the enterprise business process and process elements library
- Support the establishment and maintenance of the business process automation capabilities
- Be an advocate for business process management practices and support in the establishment and management of a community of practice
- This is a 1 year contract opportunity
Our take
The demand for long-term support for the elderly is growing, putting pressure on the already overstretched age care industry. PointClickCare aims to solve this problem by providing care providers with a suite of cutting-edge software tools.
PointClickCare's software gives caregivers access to immediate, point-of-care data insights into their patients. This is proven to improve patient outcomes, ease care transitions and improve efficiency. Having been founded in 2000, PointClickCare is now one of the biggest names in care tech and its software is used by over 26,000 care facilities.
PointClickCare has made a series of partnerships - such as with pharmaceutical corporation Pfizer, and ChartPath, a leading EHR solution for care practices - alongside acquiring the connected care platform Audacious Inquiry. These partnerships and acquisitions aim to improve its adaptability in the market. The company has demonstrated strong ambition and performance, showcased by its being named the top long-term care software provider by KLAS four times in a row.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2024
$0.1m
GRANT
Feb 2018
$141.6m
LATE VC
Total funding: $226.2m
Company benefits
- Competitive Wages and Bonus Program
- Comprehensive Benefits
- Onsite Cafeteria
- Onsite Gym
- RRSP/401K program with employer matching
- Flexible Paid Time Off
- Work From Home Policy
- Maternity & Paternity Top Up
- Training and Development Programs
- Corporate Discounts Program
- Games Room and Employee Lounge
- Onsite Wellness Services (dental, massage, optometry, etc.)
Company HQ
Mississauga, ON
Leadership
Mike Wessinger
(Executive Chair)Board Member at C100. Was appointed by the Ministry of Health to the Ontario Health Data Council.
Dave Wessinger
(CEO)Previously served as PointClickCare's COO.
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