Senior Manager of Account Management, Lyft
Lyft Media
$158.4-198k
Salary applicable to NYC applicants only; + Equity
More information about location
3 days a week in office
Ride sharing company
Be an early applicant
Ride sharing company
1001+ employees
Be an early applicant
$158.4-198k
Salary applicable to NYC applicants only; + Equity
More information about location
3 days a week in office
1001+ employees
Company mission
To improve people’s lives with the world’s best transportation.
Role
Who you are
- Proven experience managing high-performing account management or client success teams in media, advertising, or a related industry in addition to experience managing Managers of People
- Strategic thinker with a deep understanding of the media landscape, including digital, programmatic, and video advertising
- Strong leadership skills with a passion for developing talent and fostering a culture of collaboration and innovation
- Excellent organizational and project management skills, with the ability to manage multiple priorities in a fast-paced environment
- Analytical mindset with experience using data to drive decision-making and optimize campaign performance
- Exceptional relationship-building and communication skills, with the ability to influence internal and external stakeholders, including executive clients
- Highly collaborative team player with a proactive, solutions-oriented mindset
- Bachelor’s degree or equivalent experience
- 10+ years of experience in account management, client services, or media, with at least 5 years in a leadership role
- Expertise in digital and programmatic advertising; experience in transit or mobility advertising is a plus
- Proficiency with CRM tools (e.g., Salesforce) and campaign management platforms
- Based in or willing to relocate to New York, NY, or Los Angeles, CA, with occasional travel as required
What the job involves
- You will be responsible for scaling our post-sale operations and fostering long-term partnerships with some of the world’s most recognizable brands
- You’ll work closely with Sales, Operations, Product, and Analytics teams to ensure seamless campaign execution, deliver exceptional client value, and contribute to Lyft Media’s broader revenue goals
- Team Leadership: Recruit, develop, and inspire a high-performing team of Account Managers and Ad Ops Managers, empowering them to deliver exceptional results and foster client trust
- Client Strategy: Partner with senior clients and internal teams to create tailored media strategies that maximize campaign performance and ROI
- Operational Excellence: Establish scalable workflows and best practices for campaign execution, ensuring consistency and efficiency across the team
- Revenue Growth: Drive incremental revenue by identifying upsell opportunities, securing renewals, and contributing to client growth strategies
- Performance Management: Analyze campaign results and help the team deliver actionable insights to clients, ensuring Lyft Media products deliver value beyond expectations
- Cross-Functional Collaboration: Partner with Sales, Operations, Product, and Analytics teams to influence ad product development and improve campaign execution
- Leadership Reporting: Provide regular updates to Lyft Media leadership on team performance, client success, and actionable market insights
- Thought Leadership: Represent Lyft Media in client meetings, industry events, and internal forums as a trusted leader and advocate for innovative advertising solutions
Our take
Lyft has aimed for consistent growth, making sure to pitch itself as a more reliable and friendly ride-sharing option than its main competitor, Uber. Uber has a greater market share and operates globally, but Lyft hopes to compete by its focus on ride-sharing over Uber's more diversified business approach and as a more rider-friendly and greener alternative to Uber.
Operating only in the USA and Canada, Lyft is in a position of being less affected by global events than Uber but also more vulnerable to local conditions. As an example, while it doesn't face the regulatory hurdles around employment rights that Uber does, it is unable to balance out the cost of the unusually expensive US auto insurance across its operations.
In 2022, Lyft acquired PBSC Urban Solutions, a bike-share equipment and technology supplier, allowing Lyft to compete in new verticals and reaffirming its commitment to green transportation. It has also trialed and launched Lyft Assisted, where drivers help passengers from their door into the car to get to medical appointments. These developments chime well with Lyft's unique selling point as a friendlier and more environmentally aware ride-sharing app.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 14 rounds)
Jun 2018
$600m
LATE VC
Mar 2018
$200m
LATE VC
Total funding: $4.9bn
Company benefits
- Great medical, dental, and vision insurance options
- Mental health benefits
- In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
- 401(k) plan to help save for your future
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Pre-tax commuter benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
- Family building benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
Company HQ
China Basin, San Francisco, CA
Articles
Leadership
John Zimmer
(Co-Founder)Originally an Analyst at Lehman Brothers, Zimmer then founded Zimride which was a private ridesharing company that pivoted into Lyft.
Logan Green
(Co-Founder)Founded Zimride, a private ridesharing company which later pivoted into Lyft.
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