Content Writer, Criteo

• Excellent English writing skills, with the ability to simplify complexity while maintaining accuracy
• Experience in content writing, product documentation, customer education, or SaaS content creation
• Strong collaboration abilities and comfort working with cross-functional stakeholders
• Sharp customer acumen to understand user needs and tailor content accordingly
• Familiarity with CMS platforms, help center systems, and basic SEO principles
• A creative flair for producing simple videos, infographics, or visual assets to enhance Help Center content
• Strong time-management skills, including prioritization, scheduling, and adaptability
• Ability to manage multiple priorities and deliver high-quality content in a fast-paced environment
• A self-starter mindset with the ability to independently gather information—whether through research or by engaging subject matter experts
• A proactive, detail-oriented attitude and a passion for helping users self-serve
• A learner mindset and willingness to develop deep product knowledge

Desirable

• We are looking for a versatile and customer-oriented Content Writer to create, maintain, and optimize high-quality articles for our client-facing Retail Media Help Centers. This role is essential to empower our customers with clear, accurate, and actionable self-service content that reduces friction and improves product adoption
• Create and maintain Help Center documentation (how-to guides, troubleshooting articles, product overviews, best practices) for our Retail Media solutions
• Translate complex product information into clear, concise, and user-friendly content tailored to brands, advertisers, and retailers
• Collaborate cross-functionally with Product, Product Marketing, UX Writing, Customer Support, and Enablement teams to ensure information is accurate, up to date, and aligned with product releases and customer needs
• Apply strong content governance, including style guide compliance, terminology consistency, SEO structure, and Help Center publishing standards
• Monitor and improve content performance by analyzing metrics, search behavior, and customer feedback
• Produce localization-ready content by preparing clear, structured English sources that scale efficiently across multiple languages
• Ensure excellent content UX through logical structure, appropriate visuals, cross-linking, and consistent navigation flows
• Write in-platform guidance and messaging (pop-ups, tooltips, guided tours, release notes, onboarding flows) to support users during product updates or new feature launches