Operations Manager, Sessions
£45k
+ Bonus Scheme + Share Options
3-4 days a week in office (Grosvenor Gardens, London)
Licensing and franchising of founder led food brands
Be an early applicant
Licensing and franchising of founder led food brands
101-200 employees
Be an early applicant
£45k
+ Bonus Scheme + Share Options
3-4 days a week in office (Grosvenor Gardens, London)
101-200 employees
Company mission
Bridging non-stop originality for every kitchen.
Role
Who you are
- This role requires a strong mix of leadership, strategic thinking, and hands-on operational expertise within the QSR, restaurant, or hospitality industry
- ✅ Senior management experience within QSR, Food Delivery or Hospitality
- ✅ Culinary experience, comfortable preparing food within a professional kitchen
- ✅ Willingness to travel extensively to visit host locations and attend meetings and conferences as needed but ability to be regularly in the London office
- ✅ Excellent communication and interpersonal skills, with the ability to build rapport and effectively resolve conflicts
- ✅ Highly organised with a strength in process and procedures
- ✅ Ambitious with a drive to join a fast paced, high growth company
- ✅ Strong ability to showcase Project Management experience
- ✅ Delivery platform experience preferred but not essential
- ✅ Analytical mindset with a strong understanding of financial management and business metrics
- ✅ Charismatic and energetic with a passion for food
- ✅ Expert level of English language
- ✅ Right to Work in the UK
What the job involves
- As the Validation Operations Manager at Sessions, you will play a crucial role within the team responsible for identifying and launching new brands within our portfolio
- You’ll be responsible for guiding them through the critical first phase—rolling out to their first 10 sites—before data determines their potential to scale nationwide as part of our Core estate
- Working closely with our Head of Partnerships and Chief of Staff, you will oversee launch prep and execution for each brand entering validation and ensuring continuous success thereafter
- From site launch to performance monitoring, you’ll ensure every operational detail is planned and executed to maximise each brand’s chance of success
- Your responsibilities will include preparing and training validation sites alongside monitoring performance and continually improving operations to maintain brand standards
- Identify the right sites for validation, ensuring they have the right kitchen set up
- Ensuring hosts have everything they need ahead of launch including ingredients
- Build and maintain strong relationships with hosts and their managers, serving as the primary point of contact for operational support, guidance, and issue resolution
- Conduct regular visits to host locations to assess operational performance, provide feedback, and offer assistance in areas of improvement
- Attend host site to train the team on how to successfully run the brand that will be launching in their site
- Help to ensure success of new brand launches into sites
- Ensure hosts adhere to company standards and operating procedures, including quality control, customer service, cleanliness, and compliance with health and safety regulations
- Implement strategies to optimise operational efficiency such as labour management, streamline processes, and enhance overall performance of host locations
- Monitor financial performance and all success metrics of host locations, analysing key metrics such as GMV, Reviews and Delivery Platform metrics
- Work collaboratively with hosts to develop and implement strategies to maximise revenue, control costs, and achieve financial targets and brand standards
- Work closely with our Studio (Culinary Development) in an effort to make the execution of the validation brands a success. This will include receiving operational documentation to prepare sites for launch and implementing a clear feedback mechanism to tweak culinary / operational processes of the validation brands
- Collaborate with various departments within the ‘Licencing’ sector of Sessions such as Partner Success and Sales, to optimise resource allocation
Salary benchmarks
Our take
The traditional food industry can struggle with innovation and bringing new concepts to consumers. Scaling these concepts and maintaining consistent quality across locations can be another hurdle.
Led by former executives from Deliveroo, Brew Dogg, and Soho House, Sessions tackles this problem by acting as a launchpad for exciting new food brands. Considered 'the record label of food' it leverages expertise in technology, branding, and franchise operations to help brands flourish. This includes everything from initial concept development to partnering with existing kitchens to fulfil orders.
With a brand portfolio that includes UK crowd favourites, Sobe Burger, Little Bao Boy, and Kenny Tutt's Patty Guy, Sessions is focused on becoming the go-to platform for innovative food experiences.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Hard working team
"Everyone is constantly aiming to better the company and has a deep passion for what we are trying to achieve. This makes me feel that I am part of..."
Funding (2 rounds)
Oct 2023
$4.3m
EARLY VC
Jan 2022
$10m
SERIES A
Total funding: $14.3m
Company benefits
- Monthly commission (sales roles only)
- Work from home opportunities
- Pension
- Wear what you like dress code!
- Paid after work socials
- £2,000 employee referral scheme
- Paid volunteer days
- Employee Assistance Programme
- Bonus Scheme
- Potential for Share Options in some roles
- 25 days holiday (excl. bank holidays)
- Health & Dental Benefit - Virtual GP
- Financial Benefits via Mintago
Company values
- Data-Led
- Ambitious
- Agile
- Fun
Company HQ
Belgravia, London, UK
Articles
Leadership
Dan Warne
(CEO)Director of Warne Consulting (for tech and hospitality sectors) and former Managing Director at Deliveroo.
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