Customer Service Associate, GRAIL
$46-54k
Office located in Menlo Park, CA
Early cancer detection and research
Job no longer available
Early cancer detection and research
1001+ employees
Job no longer available
$46-54k
Office located in Menlo Park, CA
1001+ employees
Company mission
GRAIL's mission is to transform cancer care through early detection.
Role
Who you are
- Minimum of a High School Diploma or equivalent
- 1-2 years of applicable experience
- Previous experience using Salesforce
- Proficiency in MacOS
- Experience using Google Workspace
What the job involves
- As a Customer Service Associate (CSA) at GRAIL, you'll be at the forefront of customer interactions, embodying our commitment to excellence
- As the primary touchpoint for our valued customers, you'll expertly address inquiries related to our cutting-edge lab services, pricing, procedures, and timelines
- Engaging through diverse channels such as phone, email, fax, and live chat, you'll harness your deep understanding of GRAIL to elevate customer satisfaction
- Your role as a CSA is pivotal in our dedication to delivering extraordinary service in the realm of cancer care, truly impacting each customer's unique journey
- Step into a crucial role where you'll break down intricate technicalities into easily understandable language for our customers
- Your day will involve helping customers grasp the real-world benefits and applications of GRAIL's products
- While doing so, you'll actively listen and adapt solutions to suit individual needs
- You'll become a pro at resolving conflicts, ensuring smooth communication between customers and our internal teams
- Our CRM will be your toolkit for meticulously recording interactions, whether you're responding to incoming queries or taking the initiative to connect with medical professionals for prompt issue resolution
- Owning each customer interaction, you'll be the go-to for accurate documentation in our systems
- Perform routine tasks under general supervision in support of functional area
- Carry out work in accordance with existing processes and procedures with some discretion
- Use experience to execute existing processes with little support
- Work on assignments that are semi-routine
- Recognize the need for occasional deviation from standard practice
- Evaluate and selects solutions from established operating procedures
- Use established skills to perform a range of daily operations
- Apply understanding of company policies and procedures to complete assigned tasks
- Understand how own area contributes to the achievement of objectives
- Impact immediate team through the quality of the services or information provided
- Make decisions that impact the accuracy of team’s work
- Work within own team but may interact with those in other areas to complete own work
- Receive detailed instruction on new work
Our take
Detecting cancer early matters a lot. Survival rates are much higher when cancer is diagnosed in earlier stages. However, early screening only exists for a limited number of cancer types and the majority of cancer diagnosis are made later, when survival rates are much lower.
GRAIL is on a mission to improve cancer detection and save lives. By bringing together experts in bioinformatics, clinical science and deep learning, the company is building models from tumour genome sequencing data to provide actionable insights into how multiple types of cancers could be detected early using blood tests.
The development of these blood tests is supported by population-scale clinical studies. GRAIL is building an atlas characterising the levels of 'cell-free nucleic acids' (a key indicator of cancers) in thousands of individuals with and without cancer to help validate their early-stage tests. These will be some of the largest cancer-related studies ever to date. The company has also developed Garelli - a new blood test that has the ability to detect more than 50 types of cancer through a single blood draw, now becoming available on health insurance plans such as Curative Insurance.
Freddie
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2020
$390m
SERIES D
Dec 2019
$125m
SERIES D
Total funding: $1.8bn
Company benefits
- Outstanding People - Join a team of passionate and dedicated professionals, committed to collaboration, education, and proactive problem-solving.
- Strong Compensation - We offer competitive salaries and savings plans to provide for long-term financial planning.
- Complete Health Coverage - Take advantage of comprehensive health coverage, with medical, dental and vision, to keep you and your family healthy.
- Work-Life Balance - Make everyday life more manageable with flexible time off – we trust you to do great work and take time for yourself.
Company HQ
Menlo Park, CA
Leadership
Bob Ragusa
(CEO, not founder)BSE and MSE from Carnegie Mellon and MBA from University of Connecticut. Over 3 years as a EVP at Accuray and 7 years as COO at Illumina. Currently a Board member at Twist Bioscience.
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