Software Implementation Specialist, SpotOn
Restaurant
$17 - $24 USD; + RSUs
Point-of-sale software and payment processing
Be an early applicant
Point-of-sale software and payment processing
1001+ employees
Be an early applicant
$17 - $24 USD; + RSUs
1001+ employees
Company mission
To empower small businesses to succeed and grow, by giving them access to cutting-edge payment and software solutions.
Role
Who you are
- To be successful in this role, you should be an excellent communicator (written and verbal) who’s able to earn our clients’ trust
- Knowledge of restaurants and how they operate is a bonus!
- 1+ years of experience with restaurant operations
- 1+ years of experience using Point-of-Sale systems (either in a support or end-user capacity)
- 1+ years of experience in Technical Support/Customer Service
- Enjoy problem-solving and thinking outside the box
- Proven ability to convey complex step-by-step instructions in layman's terms
- Demonstrates excellent organizational skills
- Experience implementing, training, and/or supporting POS a plus
- Innately love and care for others, and are driven to see clients and team members succeed
- Ability to maintain professionalism amidst a vast range of client personalities
- Ability to work as a team, with a supportive, creative, solution-minded disposition
- Possess strong analytical and critical problem-solving skills
- Ability to effectively manage multiple projects simultaneously
What the job involves
- We are looking for a Software Implementation Specialist to join our Integrations team
- This includes set up of accounts, training of staff and managers on the use of the product via Zoom, and monitoring the account until it is through the trial period
- Training and Support: Provide training and support to restaurant staff on how to use integrated systems effectively and troubleshoot integration-related issues
- Project Management: Manage the integration implementation process, including coordinating with internal teams, third-party vendors, and restaurant stakeholders to ensure successful integration deployment
- Testing and Quality Assurance: Conduct thorough testing of integrations to ensure seamless data flow and functionality between systems
- Identify and resolve any issues or discrepancies
- Understand complex client questions surrounding restaurant management and the systems that support their goals
- Identify clients needs and help them use specific features
- Successfully scheduling trainings to align with the customer’s go-live date
- Logging notes and tracking progress throughout implementation
- Monitoring the health of your accounts and hand-off to customer success
- All efforts result in the success of our customers and our team
Our take
SpotOn is an end-to-end software and payment platform that provides businesses with a range of payment options, from simple mobile payments to fully integrated restaurant management systems, fueling growth and supporting business evolution, with its innovative, future-proof tools.
The company’s ecosystem of intuitive software, point-of-sale, and payment solutions serves businesses of all sizes from a range of industries, from local family restaurants to Major League Baseball Stadiums. From its flagship SpotOn Restaurant to its latest SpotOn Retail, the company provides tools that manage scheduling, analytics, custom website development, compliance, and omnichannel capabilities.
As a triple unicorn company, SpotOn has seen substantial growth since being founded in 2017, completing numerous funding rounds and consistently delivering new product capabilities and expanded offerings. SpotOn continues to focus on the further development of technology products as it expands its market reach within the retail, food, and hospitality sectors.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
31% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
May 2022
$300m
SERIES F
Sep 2021
$300m
SERIES E
Total funding: $915m
Company benefits
- Medical, Dental and Vision Insurance
- 401k with company match
- Stock Options
- Paid vacation, 11 company holidays, sick time, and volunteer time off
- Headspace membership for guided meditation and stress relieving tools through the Sequoia App
- Employee Resource Groups for Diversity and Inclusion, Women, LGBTQIA+, and other communities
- Desk, Chair and Monitor needed for your home office? We got you
- Monthly cell phone and internet stipend
- Unlimited access to virtual audio and visual workouts through the Sequoia App
- Subscription to Linkedin Learning to expand your knowledge on all kinds of fun topics
- Tuition reimbursement for up to 2k per calendar year to assist with classes of your choice
Company HQ
Financial District, San Francisco, CA
Leadership
Doron Friedman
(Managing Director)Having studied at the Wharton School, spent almost 11 years at Arroweye Solutions, rising to the position of CEO. Co-founded SpotOn in 2011, and was initially the company's co-CEO. Since 2017 has been Managing Director.
Matthew Hyman
(Managing Partner)Founded CardPayment Solutions in 2000, spending 5 years managing the company before starting CentralPayment Corp. After that co-founded SpotOn with Doron, working since 2017 as Managing Partner.
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