IT Operations Manager, Lumos
$75-120k
More information about location
Access management for business apps & data
Be an early applicant
Access management for business apps & data
101-200 employees
Be an early applicant
$75-120k
More information about location
101-200 employees
Company mission
To help organizations to become secure, compliant and productive.
Role
Who you are
- Operational Excellence: Prior experience performing user onboarding/offboarding, asset inventory management, application onboarding/offboarding, effectively contributing towards documenting standard operating procedures and continuous improvement of employee, device and application life cycle management
- Empathetic Team Player: Provide timely solutions based on business impact and priority, partnering with cross functional partners as needed and understanding user pain points
- Technical/Problem Solving Skills: Ability to work across a wide range of technologies and systems, with some admin experience in key IT systems including Google Workspace, Slack, Notion, Zoom, JAMF and Okta
What the job involves
- You’ll be the face of IT, providing operational support for all users across the entire organization
- You’ll also leading onboarding sessions and ensuring users are set up for success from day one
- You’ll contribute to IT team growth, by ensuring IT operational processes are well documented and continuously improved
- You’ll be a champion for knowledge sharing and end user training, leading to reduction in support tickets
- You’ll also be the system administrator across multiple systems to manage user, application and device life cycle
- As our first IT Operations hire, this is a pivotal role in establishing operational excellence and helping scale IT at Lumos
- Analyze and resolve all IT Requests via JIRA ITSM, unblocking employees, and ensuring minimal disruption to business operations
- User lifecycle management including onboarding, offboarding, mapping attributes to downstream systems and maintaining communication and security groups based on attributes
- Asset management and device lifecycle management, ensuring all laptops are checking in and managed with a standard operating environment, leading to a better organizational security posture. Includes procurement of hardware and software licenses, ensuring optimal approved spend
- Application lifecycle management, including configuring single sign on, provisioning, deprovisioning, attribute mapping, access requests and reviews
- Timely and effective communication with various stakeholders across the entire organization on IT-related support tickets, vendor outages and end user training
- Help scale IT through knowledge sharing, documenting standard operating procedures and leading continuous improvements
- Willingness to go beyond what is outlined in this description. As our IT Operations Manager, you’ll have the opportunity to set a high bar on operational excellence. As Lumos grows and evolves so will your role
Our take
Modern companies leverage many different SaaS platforms to provide their staff with the tools they need to stay productive, but managing this can be a convoluted process. It can be complicated to govern software permissions, compliance and licenses for so many employees, with most businesses relying on expensive, time-consuming, and manual SaaS management workflows.
Lumos provides a unified employee identity platform and company app store, allowing businesses to manage their SaaS licenses and permissions in one place. The platform supercharges productivity by doing away with the need for manual permissions approvals, automating the process to save time while ensuring compliance.
Most businesses already have SaaS management systems in place, but Lumos has the potential to disrupt the market through its unified, self-serve approach. The company has raised significant funding over the years, the latest of which is being channeled into expanding the app. This comes after an impressive 9x growth since its last fundraise.
Freddie
Company Specialist at Welcome to the Jungle
Insights
68% employee growth in 12 months
Company
Funding (2 rounds)
May 2024
$35m
SERIES B
May 2022
$30m
EARLY VC
Total funding: $65m
Company benefits
- Two Company Off-Sites Per Year
- 100% Remote + Opportunity To Work From Our Office in SF
- Monthly Wellness Budget
- 16-Week Parental Leave for All Parents
- Career-Development Funding
Company HQ
Pacific Heights, San Francisco, CA
Leadership
Alan Flores-López
(Co-Founder)Experience as aCryptography Engineer for Cambrian Tech. Was also a Software Engineer for Samsara.
Leo Mehr
(Co-Founder)Former Head of Engineering for the company. Currently works in Engineering at Ramp, and was an Algorithm Engineer for Hudson River Trading.
Andrej Safundzic
(Co-Founder & CEO)Experience as Co-Founder and CPO of Starthub Africa. Also co-founded DigitalService4Germany.
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