Technical Project Manager, Rockerbox

• This is a great opportunity for someone who thrives in ambiguity, loves being customer-facing, and wants to have a real impact by building the structure that enables world-class onboarding at a growing startup
• 2–5 years of experience in a project management or customer operations role with external-facing responsibilities
• Strong organizational skills and attention to detail; you're the type who never lets a follow-up slip through the cracks
• Clear, confident communicator—both written and verbal—with a knack for managing expectations and building trust
• Comfortable working with technical products and asking clarifying questions to unblock ambiguity
• Excited to build and improve systems; you don’t just follow the playbook—you help write it
• Collaborative team player who works well across functions
• Basic Excel/Google Sheets skills required
• Martech or adtech experience is a strong plus

Desirable

• Rockerbox is seeking a Technical Project Manager to drive operational excellence in our customer onboarding process
• This isn’t a traditional PM role—you won’t be building Gantt charts in isolation
• You’ll be at the center of fast-paced, cross-functional onboarding efforts, ensuring timelines are met, blockers are surfaced, and customers feel confident and supported throughout the process
• While onboarding leads are responsible for technical implementation, you’ll own the orchestration: managing trackers, aligning internal stakeholders, communicating updates to customers, and creating the systems that make onboarding more efficient, predictable, and scalable
• Build, manage, and continuously improve onboarding project plans and status trackers across MTA and MMM implementations
• Own timeline management and progress tracking across onboarding workstreams
• Coordinate across internal teams—Customer Success, Product, Engineering, Data Science, and Professional Services—to keep milestones on track
• Lead customer-facing onboarding status calls, bringing in the right internal experts to speak to technical details as needed
• Own all customer communications related to project timelines, status updates, and open items
• Align onboarding timelines with customer teams based on their internal resourcing and priorities
• Proactively identify and escalate risks or blockers to ensure momentum is maintained
• Design and refine the systems, workflows, and documentation that support scalable, high-quality onboarding