Staff Site Reliability Engineer, ServiceTitan
$183.4-245.4k
Offers annual bonus and equity
All-in-one operating platform for trades
Be an early applicant
All-in-one operating platform for trades
1001+ employees
Be an early applicant
$183.4-245.4k
Offers annual bonus and equity
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- This role requires both technical depth and strategic thinking — someone who can architect solutions, mentor teams, and enable true operational excellence across engineering
- Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field
- Solid experience in SRE, DevOps, or infrastructure engineering, with strong hands-on expertise in Azure
- Proven experience designing and operating distributed systems at scale with a strong understanding of reliability engineering principles (SLIs/SLOs/SLA)
- Deep proficiency with Terraform, Kubernetes, Docker, and modern IaC and container orchestration best practices
- Expertise in CI/CD automation and release engineering - capable of implementing blue-green, canary, and rollback mechanisms
- Knowledge of SQL Server and PostgreSQL performance tuning and management in cloud environments is a plus
- Advanced use of observability tools such as Mimir, Grafana, Prometheus, and ELK stack
- Experience promoting GitOps workflows and tools such as Argo CD or Flux
- Excellent troubleshooting, systems thinking, and mentoring skills
What the job involves
- The Staff Site Reliability Engineer (SRE) will play a critical role in building and scaling the infrastructure behind ServiceTitan’s new AI platform - an intelligent, always-on system that powers autonomous agents and real-time learning at scale
- You’ll own the reliability, performance, and deployment practices across multiple services and environments, driving innovation in automation, observability, and continuous delivery
- Lead the design, implementation, and optimization of scalable, resilient infrastructure for cloud-native AI services on Azure
- Establish true continuous delivery (CD) pipelines supporting blue-green deployments, automatic rollbacks, and progressive delivery patterns
- Champion observability excellence - define best practices for metrics, tracing, and logging; help product team design meaningful SLIs, SLOs, and error budgets
- Drive automation across the entire lifecycle: infrastructure provisioning, testing, deployment, and recovery
- Partner with the engineering team to design reliable, fault-tolerant services and perform resilience and capacity reviews
- Establish best practices for observability that not only monitor service health but also track the end-to-end success/failure of complex, automated agent workflows and their business impact (SLIs/SLOs)
- Leverage Infrastructure as Code (IaC) using Terraform, Kubernetes, and Docker to standardize environments and reduce manual intervention
- Contribute to and maintain CI/CD pipelines using GitHub Actions, Azure DevOps, or TeamCity
- Implement and improve service health dashboards with Mimir, Grafana, Prometheus, or ELK stack to ensure system visibility and reliability
- Mentor engineers and foster a reliability culture across teams — enabling others to build self-healing, observable systems
Application process
- End Date: December 31, 2025
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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