Senior Product Operations Manager, Tubi
Technical Partner Management
$152.6-217.9k
+ Annual discretionary bonus + long-term incentive plan
3+ days a week in office
Free TV and movie streaming service
Be an early applicant
Free TV and movie streaming service
501-1000 employees
Be an early applicant
$152.6-217.9k
+ Annual discretionary bonus + long-term incentive plan
3+ days a week in office
501-1000 employees
Company mission
To free the world’s entertainment to super-serve audiences and advertisers everywhere.
Role
Who you are
- 5+ years of experience in partner management, technical account management, QA-oriented product operations, tech consulting, or a similar operations role
- Strong technical understanding of APIs, SDKs, and web-based technologies
- Proven experience analyzing large datasets to draw actionable insights, using tools like SQL and Excel to tell a story and influence teams
- Familiarity with testing tools/frameworks and service monitoring tools
- Excellent execution, organization, and problem-solving skills, with the ability to break down ambiguous issues and manage multiple competing priorities
- Exceptional verbal and written communication skills, with the ability to effectively interface with and build relationships across engineering, product, QA, and external partner teams
- You are naturally curious, embody a "Team First" attitude, and have a strong sense of ownership
What the job involves
- Tubi is seeking a Senior Product Operations Manager to join the Product Operations team
- Our team's vision is to ensure every user experience works well, and we are looking for someone who can effectively communicate an end-to-end narrative using both qualitative and quantitative information
- This role will be focused on Technical Partner Management, serving as the primary day-to-day technical liaison between Tubi and our external platform partners
- You will be responsible for monitoring the operational health of our integrations and will proactively identify, diagnose, and resolve technical and product-related issues alongside our Engineering, Product, QA, and Business Development teams
- Operational Monitoring & Issue Identification: Monitor partner integrations, traffic source data, and feed performance to optimize operational health. Track and report on partner performance metrics, incident trends, and key opportunities for improvement
- Issue Resolution & Triage: Diagnose and troubleshoot technical or product issues impacting partner integrations, escalating to internal teams as needed. Reproduce issues and gather relevant details to assist engineering, and manage the incident response process with partners to ensure timely updates, documentation, and resolution
- Data-Driven Analysis: Investigate changes in product metrics and key performance indicators (KPIs) related to partner performance. Conduct and communicate compelling, data-driven analyses to identify trends, opportunity areas, and recommendations that drive awareness and product direction
- Testing & Documentation: Document partner workflows, integration configurations, and troubleshooting guides. Support new integrations with partner QA and testing protocols to ensure technical readiness
- Strategic Relationships: Build strategic relationships and manage communication and priority alignment across multiple cross-functional teams and external partners
- Process Improvement: Proactively identify and pursue opportunities to improve internal processes and workflows to enhance product quality and partner satisfaction
Our take
Tubi is a streaming service that was founded in 2014 with the mission of offering subscribers premium television and movies for free. To achieve this, the streaming service relies on ad revenue to support its extensive content library. Rather than focusing on producing original content, Tubi emphasizes acquiring the right to preexisting shows and movies.
Leveraging a business model centred on ad-supported streaming, Tubi has successfully disrupted the highly competitive industry. This approach has resonated with audiences, helping the service amass 51M active subscribers worldwide.
With its recent expansion into the UK, Tubi is poised to tap into a new and diverse audience, further solidifying its position as a major player in the ad-supported streaming market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
27% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2019
$25m
LATE VC
May 2017
$21.4m
SERIES B
Total funding: $76.4m
Company benefits
- Healthcare Coverage: We offer medical, dental, and vision coverage, effective from day one
- Family Support: We’re proud to support families of all kinds, and offer generous parental leave, childcare support, and eldercare assistance whenever you need it
- Wellness Programs: Monthly wellness reimbursement, generous time off, and additional Tubi Holidays help us support mental and physical wellbeing for you and your family
- Continuing Education: From education reimbursement to leadership development to certification support, we’re invested in developing our talent so you can take your career to the next level
- Financial Support: We offer resources to help keep you financially fit and invested in your future, from our highly-rated retirement savings matches to financial advisors and planning services
Company HQ
Financial District, San Francisco, CA
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