Customer Service Executive, YouLend

• Exceptional communication and listening skills; able to engage effectively with customers via phone, email and chat ensuring clear and professional interactions
• Ability to build rapport and show empathy alongside strong listening and questioning skills
• Customer-centric approach; dedicated to delivering top-tier service and maintaining a positive experience for every client
• Able to remain calm under pressure and talk to customers in difficult situations
• Problem-solver with a proactive mindset – eager to take on challenges and find innovative solutions with enthusiasm
• Confidence in working independently and making decisions to appropriately escalate issues to management or other departments
• The ability to multitask, as you'll be navigating different systems and processing information when talking to our customers
• 1-2 years’ experience in customer service, support or related field
• Fluent in German and English

Desirable

• In this role, you will communicate with business owners daily, answering inbound calls and addressing any questions they may have
• Additionally, you will monitor our support and customer service inbox to ensure that we consistently reach top service levels
• You will also work with various enterprise technology platforms and YouLend’s proprietary solutions to process applications and respond to customer queries
• Handling complaints and ensuring customer satisfaction is a key responsibility, which involves problem-solving any issues that existing customers may encounter