Senior Manager of Customer Success, Reality Defender
$130-160k
+ Equity + Commission + Bonus
Enterprise-grade deepfake detection
Job no longer available
Enterprise-grade deepfake detection
21-100 employees
Job no longer available
$130-160k
+ Equity + Commission + Bonus
21-100 employees
Company mission
To help companies, governments, and journalists determine if media is real or fake, focusing on audio, video and image manipulation.
Role
Who you are
- Proven track record as a leader in customer success at a successful dual-use B2B software company leveraging ML models
- Possess a bias for action and are obsessed with retention, expansion, and customer development
- Deep understanding of software utilizing probabilistic machine learning and its applications across various industries
- Proven ability to grow accounts by systematically finding ways to expand usership and/or build technical products into customer workflows
- Strong leadership and people management skills, with experience building and scaling high-performing teams
- Demonstrated ability to develop and execute successful customer success strategies (been in Customer Success at a successful B2B software startup (Series A-C))
- Exceptional communication and interpersonal skills, with the ability to influence at all levels of an organization
- Strong analytical and problem-solving skills, with a data-driven approach to decision-making
- Experience with CRM and customer success platforms
What the job involves
- The Senior Customer Success Manager is a strategic leadership role responsible for developing and executing a comprehensive customer success strategy aligned with the company’s overall business objectives
- You will build out the framework for a high-performing customer success team by firstly acting in the roll and use what you learn to ensure customer satisfaction, retention, and build expansion
- You have seen what works and what doesn’t and now you’re ready to take your expertise to the next level and build out the structure of the department
- Develop and implement a framework for customer success, including defining key performance indicators (KPIs), and success metrics
- Drive customer retention through proactive account management, early warning systems, and effective customer issue resolution
- Identify and capitalize on upselling and cross-selling opportunities to increase customer lifetime value
- Cultivate strong customer relationships and become a trusted advisor to executive-level stakeholders. Entice thought-leadership and case studies
- Continuously improve customer success processes and leverage technology to enhance efficiency and effectiveness
- Utilize customer data to identify trends, measure performance, and inform strategic decision-making
- Partner closely with sales, marketing, product, and engineering teams to deliver exceptional customer experiences
- You are the customer champion and empathetic towards their experience. Their problems are your problems and you effectively communicate and triage them internally
Our take
Reality Defender was born out of The AI Foundation to help protect the 2020 US Elections from the threat of deepfakes. It officially launched as a company in 2021, based in New York. Today there continues to be a genuine issue where the public cannot decipher what is true or false online due to the existence of easily-created deepfakes.
Reality Defender's platform empowers enterprises to highlight and flag fraudulent users and content found online. Its API and app also provide risk scoring, reporting, and forensics review.
Reality Defender was selected as part of Y Combinator’s 2022 batch, the same backing received by Monzo, Airbnb and Stripe in their early days. This backing, paired with the founding team’s experience of over twenty years at Google, Goldman Sachs, and the Intelligence Community, as well as its 2023 award win, has worked well for this early-stage startup.
Freddie
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Healthcare plans with 100% premium coverage for employees and partial coverage available for dependents
- Dental and Vision plans with 100% premium coverage for employees and their dependents
- Short/Long-term disability and life insurance plans with 100% premium coverage for employees
- FSA/HSA and 401k programs
- Equity compensation
- 20 days of PTO per year
- 12 weeks of Parental Leave
- Learning and Development budget
- Monthly wellness benefits
- Annual company-sponsored offsite
Company HQ
Manhattan, New York, NY
Leadership
Gaurav Bharaj
(Co-Founder & Advisor)Previously the Chief Science Officer at Flawless, the Vice President of Research for The AI Foundation and a Senior Researcher for Technicolor.
Ali Shahriyari
(Co-Founder & Advisor)Previously acted as the Director of Product for The AI Foundation and as a Vice President for Originate.
Ben Colman
(Co-Founder & CEO)Co-founded PlaceAVote. Previously acted as NYC Lead for Xoogler.co, CEO for Convertix, and Vice President for Goldman Sachs.
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