Workplace Experience Manager, Cleo AI
18 Month Cover
£40-51k
+ Equity
1-2 days a week in office (Shoreditch, London)
AI personal finance assistant
Job no longer available
AI personal finance assistant
201-500 employees
Job no longer available
£40-51k
+ Equity
1-2 days a week in office (Shoreditch, London)
201-500 employees
Company mission
To change the world’s relationship with money.
Role
Who you are
- 5+ years of experience as an office manager or office coordinator, preferably in a fast growth tech company
- You bring the vibes, and are able to take on a role which has a lot of operational management, whilst bringing your own flair & personality to Cleo and act as a culture carrier
- You like working independently and are highly organised. To be able to do this role well you need to be organised, unflappable and happy managing all aspects of a project
- We're looking for someone to be a consistent presence in our Shoreditch office, Monday through Friday, bringing their A-game every day
- You are a self starter and thrive in a role where you can jump into projects without always having all the information at hand
- You are able to scope out a situation and work out where you need to spend your time and have a keen eye to focus on what you can improve, and bring solutions. We love people who enjoy mapping out processes and documenting key information, and generally leave things better than they find them
- You are confident and full of ideas - this role will need you to work with everyone across the business, so you will need to be comfortable being the first point of contact for lots of people across a range of projects people are passionate about
- You will be willing to get stuck in and jump on anything that comes up to support the People team, even when its’ not specifically part of your day to day role
- No matter what's going on in your day to day role, it’s important that you are trustworthy, reliable and consistent
What the job involves
- Join us in our Shoreditch-based bustling office as we seek a dynamic and organised individual to take on the role of Workplace Experience Manager at Cleo
- In this pivotal position, you'll be at the forefront of ensuring our office operations run seamlessly while championing our vibrant company culture
- From managing day-to-day administrative tasks to orchestrating engaging social events and overseeing office transformations, you'll play a central role in fostering a positive and productive work environment for our team
- This opportunity entails a fixed-term contract for 18 months, stepping in to support our Workplace Experience Manager during their maternity leave
- Initially, you'll provide assistance during a transition period, gradually assuming additional responsibilities as the Manager goes on leave
- Reporting directly to the Head of People Partnerships, you'll play a key role in maintaining our office experience
- Keeping things ticking along smoothly for our team in our London office - Overseeing day-to-day office operations, handling supplies, equipment, and mail, and ensuring visitors are warmly welcomed and tended to are all part of the role
- Get ready to bring the party vibes! As the mastermind behind our weekly events, you'll be the ultimate host, ensuring everyone has a blast, whether they're in the office or joining remotely. From epic Christmas parties to summer bashes and off-site adventures, you'll organise it all. But that's not all – get creative with cooking classes, pet shows, and virtual quizzes to keep the excitement going. With the backing of our leadership team, you'll take the lead, making sure every event is a hit
- Office move - At the moment we are in a buzzing office space in the Tea Building in Shoreditch, but we’re also looking at moving to a bigger office later this year, which you’ll be supporting!
- Ensuring the amazing culture at Cleo is nurtured globally for all employees (remote and office based), inclusive of different ways of working, communicating and socialising
- Helping us make sure we never miss a special day by managing the company gifts, cards and shoutouts process for things like birthdays, leavers, and new parents
- Ensuring budgets are tracked and financial records are maintained effectively for all office expenses
Salary benchmarks
Our take
People are increasingly not satisfied with the products being offered by traditional banks, which have proven slow to react to the needs of younger consumers who expect more from their everyday experiences.
Cleo was one of the first companies to make great use of chatbots that sit within Facebook's messenger app. This chatbot-first approach and Gen Z user base have given it strong virality. It now has millions of registered users, 99% of which are based in the US, leading to a decision to take a year break from the UK market to focus on its US Gen Z customers. And after a successful year in the US its now eyeing up a return to the UK.
Its Series C funding will help the company to double down in the US, where it will make a significant increase in employee headcount, and enable Cleo to maintain and expand its service during an economic downturn.
Financial advice delivered via bots is a crowded space, so Cleo benefits from having a strong brand presence. It has gone for very bold, fun, Gen Z-focused messaging which helps it to stand out from competitors such as Emma, Plum, and Chip.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jun 2022
$80m
SERIES C
Dec 2020
$44m
SERIES B
Total funding: $137.5m
Company benefits
- Meaningful equity with early exercise, plus top-ups on promotion
- Up to 26 weeks’ parental leave
- Paid 1-month sabbatical every 4 years
- Comprehensive health, dental & vision insurance
- Pension/401K match up to 6%
- Learning & development budget
- Mental health support via Spill
- Flexible working for a healthy work–life balance
- Work remotely from one of our hiring locations, with a hybrid option in our London office (1+ day/week)
- Annual company off-sites
- Company-wide performance reviews every 6 months
- Clear progression plans with opportunities to lead, grow, and challenge the status quo
- We’ll cover your OpenAI subscription
Company values
- Make it Happen - Own the outcome. Lend a hand, take a hand. Fast execution.
- No bullsh*t - Intellectually honest. Go hard on problems, not people. Data-backed decision making.
- Learn at Speed - Jump in and figure it out. Dig deep, do it right. Learn what matters.
- Bring Good Vibes - Read the room, lift the room. Show up for others. Keep it real, keep it positive.
Company HQ
London, UK
Leadership
Barnaby Hussey-Yeo
(Founder & CEO)Previously a Data Scientist at Wonga, one of the companies that pioneered the smart use of data for loan decisions. Joined Entrepreneur First where Cleo was formed.
Diversity, Equity & Inclusion at Cleo AI
- We’ve set up an internal committee of truly passionate people that are dedicated to ensuring Diversity and Inclusion is embedded in how we all operate as a team. We agree on meaningful actions, and get on with implementing them. We have three main focuses right now, which are:
- 1) Improving SocioEconomic diversity across the company
- 2) Increasing the number of women in Leadership roles
- 3) More community outreach
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