Partnerships Team Manager, Indeed Flex
$90-130k
+ Performance-based bonus
4+ days a week in office
Staffing platform connecting businesses and flexible temporary workers
Job no longer available
Staffing platform connecting businesses and flexible temporary workers
201-500 employees
Job no longer available
$90-130k
+ Performance-based bonus
4+ days a week in office
201-500 employees
Company mission
To unlock a world where access to work and workers is frictionless.
Role
Who you are
- Extensive experience managing a team in a high-volume, high-urgency environment with omnichannel support platforms
- Demonstrated support in providing strong leadership and direction to a team of direct reports with performance management and communication for an a-synchronous, globally distributed team
- Expertise in digital support platforms, including CRM, knowledge repositories/wikis, data management, data visualization tools, analytics & reporting, etc
- Expertise in Google Workspace or Microsoft equivalent
- Exceptional interpersonal skills to collaborate and communicate effectively with relevant internal and external stakeholders at all levels of the organization
- High level of technical acumen and proficiency to learn and utilize new software and technologies quickly to continuously evolve and improve our tech-driven advantage
- High level of analytical and critical thinking skills with a strong drive to investigate, analyze, and resolve simple and complex problems
- Strong organizational and time management skills to manage multiple priorities and meet conflicting deadlines with minimal direct supervision
- Highly proficient with Microsoft Office / Google Workspace software suite
- Highly proficient with utilizing several tools to enable real-time collaboration with a globally distributed workforce, such as Miro, Monday, Salesforce, Google Meet, Zoom, Slack, etc
What the job involves
- Indeed Flex uses an approved list of agency supply partners to support staffing requirements on key client accounts - agency relationships are an integral part of our growth strategy, and you will play a key role in ensuring the team delivers by cultivating a culture of focus, collaboration, accountability, and results through robust people development and performance accountability
- Your team will manage existing supplier relationships and recently engaged agency partners to support client accounts at the enterprise level
- The purpose of the role is to coach, mentor, and manage your team to build meaningful relationships with agencies to ensure excellence in performance and service delivery, high levels of client fulfillment, and to maintain high levels of agency satisfaction
- Take full ownership of and accountability for an expanding team's performance during a growth period. You must be comfortable navigating ambiguity and periods of rapid change
- Coach and mentor your teams to ensure processes are adhered to and optimized where necessary, KPIs are achieved and exceeded, and identify a clear path to high performance and satisfaction within team
- Collaborate internally in support of your team to report on agency activities, implement new MSP client accounts, solve problems, and optimize processes
- Support your team to prepare and deliver highly effective briefings and lead meetings to inform and engage agencies, and drive performance targets. Attending meetings and presentations both internally and externally to support your team as required
- Ensure clear, cohesive, and prompt interdepartmental communication
- Act as a point of escalation for our agencies and internal stakeholders
- Assertiveness/conflict resolution: Use a range of conflict resolution techniques to achieve goals and strengthen team and cross-functional relationships. Challenge others effectively
- Adopt a facilitative style and guide dialogue to achieve shared objectives and ownership of outputs
- Manage underperformance in line with Indeed Flex performance policy
- Take responsibility for the professional development of the team, ensuring that OKRs are SMART, formal and informal reviews undertaken on a regular basis, and personal development plans are achieved
- Approximately 80% of your time is spent on line management and team development, with 20% spent on other tasks as appropriate, including high-level relationship management and supporting implementations
Our take
Approximately one-third of the UK workforce works part-time, and interest in part-time and flexible work is forecasted to continue as the economy recovers and people seek work opportunities that fit their priorities.
Syft, a UK-based online recruiting platform for the hospitality, events and light industrial sectors, was acquired by Indeed in 2019. The company introduced the Indeed Flex brand to incorporate workforce management, VMS and a fully managed service for employers’ flexible and part-time recruitment and staffing needs.
Indeed Flex has been well-served by its laser-sharp focus on flexible workers, and its connection to Indeed has lent the company valuable credibility. It will need to continue to attract top part-time talent to ensure its continued success, and its partnerships with the likes of Branch, offering same-day payouts for workers and other incentives, will no doubt draw in users.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Company benefits
- Unique bonus structure for every employee - based on performance
- 25 Days PTO + Birthday Day Off
- Regular team building events
- Lunch provided daily
- Short Term Incentive Plan (STIP)
- Onsite Fitness Center w/ Showers
- Onsite Complimentary Cafe & Juice Bar, Free Snacks & Beverages
- Free Covered Parking
- Medical, Dental, Vision, 401k
Company HQ
HQ - London, UK
Leadership
Novo Constare
(CEO)Previously a Senior Trader at TradeLink. Also a Board Member at Matchable Volunteering and a Member at Founders Pledge. Co-founded Syft in 2015 which was acquired by Indeed.com in 2019.
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