Senior Manager of Analytics & Insights, Multiverse
12 Month Fixed Term Contract
Salary not provided
SQL
Python
Tableau
Looker
Excel
Google Sheets
Power BI
NumPy
Pandas
Google Workspace
Senior and Expert level
London
More information about location
2 days a week in office
Upskilling platform for AI and Tech adoption
Open for applications
Upskilling platform for AI and Tech adoption
501-1000 employees
B2CB2BArtificial IntelligenceEnterpriseEducationInternal toolsTrainingSaaSSocial ImpactProduct
Open for applications
Salary not provided
SQL
Python
Tableau
Looker
Excel
Google Sheets
Power BI
NumPy
Pandas
Google Workspace
Senior and Expert level
London
More information about location
2 days a week in office
501-1000 employees
B2CB2BArtificial IntelligenceEnterpriseEducationInternal toolsTrainingSaaSSocial ImpactProduct
Company mission
To provide equitable access to economic opportunity, for everyone.
Role
Who you are
- Experience: 6+ years of professional experience in analytics, or business intelligence, with a proven track record of operating successfully in an analytics role within a fast-paced start-up or scale-up environment is required
- Leadership: Demonstrated experience in leading and managing analytical teams or significant analytical projects, driving strategy and execution
- Essential: Advanced SQL for complex querying and data manipulation; high proficiency in Excel/Google Sheets; experience with BI/visualization tools (e.g., Tableau, Looker, Power BI)
- Desirable: Experience with Python (for data analysis libraries like Pandas, NumPy) and/or Google Apps Script for automation and integration
- Analytical Rigor: Strong quantitative and analytical skills, with expertise in A/B testing, statistical analysis, and experiment design
- Data & Business Acumen: Deep understanding of data architecture concepts and best practices. Proven experience working with both ambiguous/imperfect data sets and seeing/striving for best-in-class data structures and practices. Experience translating business needs (from Operations) into data requirements
- Communication & Stakeholder Management: Excellent verbal and written communication skills. Crucially, you must possess the proven ability to effectively communicate complex analytical concepts and requirements in the appropriate language for diverse audiences, including both technical stakeholders (like Data Product Managers) and non-technical business stakeholders (like Operations Leaders)
- Strategic Thinking: Ability to think strategically, connect data insights to business impact, and contribute to higher-level strategy discussions
- Problem Solving: Tenacious and pragmatic approach to problem-solving, comfortable navigating ambiguity and complexity to deliver scalable solutions. Meticulous attention to detail
- Results-Oriented: Highly organized, results-driven, adept at managing multiple priorities and delivering against goals and timelines
What the job involves
- Join our dynamic EdTech start-up as the Senior Manager, Analytics and Insights within the Operations division
- Reporting to the Director of Performance Ops, you will build and lead the analytics and insights function in the ops org, setting the strategy and direction to ensure data is at the heart of how the Operations division drives efficiency and success
- You will manage a small team of analysts and be responsible for the development and delivery of operational dashboards, reports and insight deep-dives that inform daily operations and key strategic decisions
- This is a critical, hands-on leadership role focused on leveraging advanced data analytics, understanding stakeholder needs deeply, and ensuring the Operations division is run based on clear, relevant, and timely insights
- You will partner closely with senior leadership, Data Product Managers (from our central Data & Insight team), and cross-functional teams to ensure our data yields powerful, actionable insights in our fast-paced start-up/scale-up environment
- Lead Operational Analytics Strategy & Roadmap: Develop, own, and execute the strategy for how Operations leverages data, analytics & insights to maximise business impact aligned with our business objectives and operational priorities - informing and building upon the Data & Insight team’s central data products roadmap
- Team Leadership & Management: Lead, mentor, and develop a team of analysts, fostering a culture of analytical rigor, technical excellence, curiosity, and continuous improvement
- Manage team workload, set priorities, and ensure high-quality, impactful output
- Stakeholder Needs & Requirements: Diagnose and translate the needs of key Operations stakeholders into tangible operational deliverables, tools, and insights and/or consolidated requirements for central data products
- Gather detailed specifications and define success criteria for analytical projects
- Advanced Data Analysis & Insights Generation: Oversee and contribute to the development of robust dashboards and reporting frameworks (using SQL, Tableau, etc.)
- Drive the generation of deep, actionable insights from complex, sometimes ambiguous, data sets to inform strategy and operations
- Metric Definition & Target Setting: Define, create, track, and clearly communicate key performance indicators (KPIs) for the Operations division, which align with our broader organisational metrics
- Lead both top-down and bottom-up target-setting processes for these operational metrics, ensuring alignment and clear visibility
- Data Architecture & Collaboration: Understand data architecture principles
- Work closely with Data Product Managers and engineering teams to articulate requirements for structuring data in more usable, accessible, and scalable ways, advocating for data quality and improvements
- Experimentation & A/B Testing: Apply and guide the team on A/B testing principles and other experimentation methodologies to measure the impact of operational changes and initiatives
- Data Enablement & Adoption: Develop approaches and potentially documentation/training materials to help operational stakeholders effectively use and interpret data tools and insights, fostering high adoption and impact
- Monitor the usage and effectiveness of these operational tools
- Strategic Partnership & Communication: Serve as the primary analytics point of contact for Operations
- Translate complex analytical findings and technical concepts into clear, concise recommendations tailored appropriately for key stakeholders, including effectively bridging communication between technical partners like Data Product Managers and non-technical Operations Leaders
- Partner on strategic planning, providing robust data-driven insights
Salary benchmarks
Our take
In today's tech-driven workplace, skills like digital marketing, software engineering, product design, and data analysis are pivotal. Traditional pathways to acquiring these skills are evolving, with coding schools like Makers Academy challenging the necessity of a formal Computer Science degree.
Recognizing the need for inclusive pathways, apprenticeships have gained prominence, spurred by government mandates like the 2016 levy. Multiverse (formerly WhiteHat) exemplifies this shift, offering opportunities for all to reskill and thrive in the tech industry.
Embracing a mission of accessibility and innovation, Multiverse's recent strategic moves, including acquiring Californian AI firm, Searchlight and attracting top-tier talent, underscores its commitment to excellence. Partnering with industry giants like Google and Facebook, Multiverse is driving transformative change, democratizing access to tech education.
Steph
Company Specialist at Welcome to the Jungle
Meet the team
70 people
Gary, Chief Learning Officer
Our mission
Unlocking economic opportunity and potential for individuals and orgs by closing skill gaps through measured, applied, guided and equitable learning.Company
Employee endorsements
Opportunities to learn
"Whether that's the content in the course you are teaching of which you're developing a deeper understanding, weekly CPD (continuous professional..."
Funding (last 2 of 5 rounds)
Jun 2022
$220m
SERIES D
Sep 2021
$130m
SERIES C
Total funding: $414m
Company benefits
- Quarterly M-Powered Days to refresh and recharge
- End of Year Company Shut Down
- A focus on wellbeing with access to Spill therapy support, an Employee Assistance Programme and an internal Wellbeing working group.
- 45 days of work from abroad per year
- Free access to Wellhub's Starter, Basic and Bronze plans (free gym + more)
- 27 days holiday, plus 1 life event day and 2 volunteer days
- Full Medical Insurance coverage through Bupa, and your medical history is disregarded.
- Life Insurance coverage through AIG. This benefit pays out 3x your base salary to your beneficiaries.
- Our Cycle to Work scheme enables bike ownership with up to 42% savings
- Tech scheme: you can purchase new electronics, including accessories, up to £1,000, and spread the cost through 12 interest-free monthly repayments.
- Workplace Nursery benefit is provided by Enjoy Benefits and is there to help employees with the cost of childcare at a nursery setting.
Company values
- We believe in equality of opportunity
- We treat others as we want to be treated
- We adopt an owner mentality
- Development is at our core
- We make decisions based on facts and logic
- We don’t take ourselves too seriously
Company HQ
Paddington, London, UK
Articles
Leadership
Euan Blair
(CEO)Prior to founding Multiverse, Euan was the UK CEO of Sarina Russo Group, an employment and training provider with more than 1,500 staff worldwide and a turnover exceeding £100 million.
People progressing
Peppa is VP of Go-To-Market, UK&I. She joined Multiverse as an Account Executive in the Go To Market Team and was promoted to Regional Director within 7 months, then progressed to Area Vice President.
People breakdown
13%
11%
6%
68%
2%
Asian
Black or African American
Multiracial / Multiethnic
White
Unknown
Last updated on 10 September 2024
Diversity, Equity & Inclusion at Multiverse
Serena Vaughan (Career Mobility Lead)
- We want to be a leader in Diversity, Equity & Inclusion (DEI), so we’re working hard to drive the change we want to see in the world, inside Multiverse.
- Everything we do in the DEI space is undertaken with the goal of being representative of the geographies in which we operate – and our apprentice community. Gender diversity has been a long-term challenge for the tech world. We're proud that 55% of our UK Team identify as women, this increases to 64% of our Global Leadership Team (director level and above). We're also proud of our thriving LGBTQQIAAP community, comprising 11% of our UK Team.
- We're committed to improving the diversity of our workforce, at all levels. We continue to invest in early talent through our in-house apprenticeship scheme – something we know is a fantastic route into our organization for exceptional talent from a diversity of backgrounds.
- Last year we identified improving the diversity of our Global Leadership Team (director level+) internally as an area of focus. Steps that we took included introducing robust DEI monitoring processes, rolling out Inclusive Recruitment Training to all staff involved in the hiring, and launching our first internal, Global Leadership Accelerator program.
- We’re proud that in the last 12 months, the representation of colleagues from ethnic minority backgrounds at director+ levels, globally, has increased from 6% to 19%. This is good progress but we still have work to do and are committed to building a leadership team that is representative of our colleagues and of the communities we serve.
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