Account Manager, AccountsIQ
2 days a week in office
Accounting and financial management software
Job no longer available
Accounting and financial management software
101-200 employees
Job no longer available
2 days a week in office
101-200 employees
Company mission
To provide finance teams with a platform to automate their processes and facilitate intelligent business decisions with a focus on multi-entity businesses.
Role
Who you are
- Experience in account management, sales or customer success, preferably in the SaaS or technology industry
- Proficiency in Salesforce CRM or similar tools
- A customer-focused approach with a passion for delivering exceptional service
- Strong negotiation and communication skills
- Proven ability to manage complex accounts and multiple stakeholders
- Analytical mindset with the ability to assess and mitigate risks
- Excellent organisational skills and attention to detail
- Ability to work independently and as part of a team
- High level of emotional intelligence and interpersonal skills
- Goal-oriented mindset and driven to achieve targets
What the job involves
- Reporting to the Renewals Manager, you’ll be responsible for managing the commercial relationships for a portfolio of existing customers
- Your goal is to achieve high customer NPS, high renewal rates and to maximise the recurring revenue uplift from your portfolio of clients
- You’ll work closely with various internal teams, including Sales, Customer Success, Product and Marketing, to identify and address any potential risks to renewals and to uncover opportunities for upselling AccountsIQ products and services
- Owning and managing the entire customer relationship for a portfolio of accounts, ensuring the software licence recurring revenues are maximised while maintaining or improving renewal rates and maximising NPS
- Building and maintaining strong relationships with key stakeholders and customers to understand their needs, address concerns, and ensure satisfaction with AccountsIQ
- Proactively identifying and managing any cancellation risks, working closely with Customer Success Managers to address any customer issues that could impact customer happiness and contract renewal
- Identifying and pursuing opportunities for expanding the customer's use of AccountsIQ’s products and services
- Maintaining accurate and up-to-date records of renewal and upsell forecasts, pipeline, and activities in Salesforce CRM
- Providing regular reporting on customer status, risks, and opportunities, and analyse trends to inform strategic decisions
- Leading negotiations for renewal contracts, ensuring terms and conditions are favourable for both the customer and Accounts
- Serving as an advocate for the customer within AccountsIQ, ensuring their feedback and needs are communicated to the appropriate teams
- Identifying customers who could act as advocates for AccountsIQ via case studies, reference sites and new prospect referrals
Our take
In order to expand or franchise internationally, businesses rely on complex and expensive management systems, a fact which may discourage or deny them from achieving this growth. AccountsIQ provides a cloud-based and scalable financial management software platform for mid-market SMEs, to manage local finances while providing group-wide control.
AccountsIQ was founded in 2008 in response to the lack of resources for businesses operating across multiple different locations. Delivered as a SaaS product, the platform boosts productivity and intelligent decision making, whilst also cutting costs. It leverages AI, and makes use of an open API strategy, to bring automation to account synchronisation, electronic payment generation, and more. Importantly, the platform can handle complexities such as sub-groups, currency revaluations and inter-company transactions that come with mid-market SME structures.
AccountsIQ has secured impressive funds that will be used to recruit talent across a number of teams, accelerate growth and enhance the platform. The company has partnered with several technologies to offer a broader range of integrations for clients, the list of which includes financial services, tech, renewable energy and more than 100 NPOs. Technologies that AccountsIQ has partnered with include PwC, Throgmorton, with the hope of setting the company up for further success in the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
47% female employees
Company
Funding (last 2 of 3 rounds)
Jun 2024
$67.8m
SERIES C
Feb 2021
$6.6m
LATE VC
Total funding: $77.8m
Company HQ
Blackrock, Dublin, Ireland
Leadership
Gavin McGahey
(Co-Founder & CTO)Former Consultant & Director with Visor Consulting. Previously Senior IT Consultant at Farrell Grant Sparks. Prior experience in Developing.
Darren Cran
(CEO)Darren has been at AccountsIQ since 2012, initially joining as a Client Services Director, they were then the UK Managing Director and COO before becoming the CFO in 2024.
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