Platform Support Engineer, IntelyCare
Office located in Quincy, MA
Healthcare workforce management
Open for applications
Healthcare workforce management
1001+ employees
Open for applications
Office located in Quincy, MA
1001+ employees
Company mission
To empower healthcare professionals to work better, together.
Role
Who you are
- If you are a motivated troubleshooter and a born diagnostician, this may be a perfect job for you
- A bachelor’s degree in Information Technology, Computer Science, or Data Science or equivalent professional experience
- A growth mindset - you can overcome any challenge with effort and practice
- A basic working knowledge of databases and SQL queries
- Software coding experience, so that you can examine code in a variety of languages (Java, python, PHP) and have a reasonable understanding of what is going on
- Good written and verbal communications skills
- Familiarity with Software Development Life Cycle
- Experience with Excel
- Familiarity with popular software tools, such as Outlook, Microsoft Teams, Zoom, Confluence, Zendesk, Jira
- Familiarity with platforms such as iOS, Android, and AWS
- Some understanding of the Agile methodology
What the job involves
- We are seeking a Platform Support Engineer to join our Engineering Support team
- Lead the progression of IntelyCare software platform concerns, whether they are bugs, enhancements, or user experience issues, from initial report to validation in production
- Monitor all work through development, QA, and deployment, followed by validation of the results in production
- Collaborate with business leaders, developers, and QA engineers to troubleshoot and scope issues
- Develop basic SQL queries to diagnose issues and run various tasks
- Createand run maintenance APIs to address ongoing concerns
- Use your creative skills to assess the impact of any issue and which customers are affected by it. This will require database queries and various analytics that you figure out
- Act as the owner of the issue and will diagnose it and figure out its scope and impact
- Keep an active working knowledge of past and current issues – and be alert for potential future issues within the platform – and make sure other teams in the company are kept informed
- Keep business and management apprised of status and any roadblocks
- Constantly reach to use computers, monitors, and other office equipment
- Constantly need to view objects at close and distant ranges
- Constantly communicate with others verbally and in writing
- Frequently required to sit or stand
- This position functions in an office and technical environment and requires fine manipulation and simple grasping to utilize the computer and other standard office equipment
- Required occasional lifting and transporting of items weighing up to 25 lbs
Our take
An ageing, overworked, and shrinking nursing workforce, along with growing demand for healthcare services (and an increase in the acuity of this demand) has led to a concerning shortfall of healthcare staff in the US. IntelyCare’s remarkable growth over recent years suggests the company has found a promising solution: an online marketplace of well-paid, quick-to-fill per diem nursing shifts.
The idea is that nurses can operate as "gig workers"—crafting a personalized, well-remunerated work schedule that fits around other commitments and needs and healthcare institutions can more easily source adequate staffing. It’s a good model in theory, but in practice, it requires strong participation. With popular competitors like Unicorn company Clipboard Health and startups like ShiftMed, splitting off a market share could prove challenging.
Nevertheless, the last few years have been strong for IntelyCare. The company has seen 850% revenue growth since 2020, the number of nurses on the platform has more than doubled, demand from institutions tripled, and IntelyCare itself hit Unicorn status. So participation levels are substantial, and growing - and with the nursing crisis predicted to continue through 2030, IntelyCare is making good strides in a durable product.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2022
$115m
SERIES C
Mar 2020
$45m
SERIES B
Total funding: $170.8m
Company benefits
- Medical, dental, and vision
- 401k
- Health and wellness benefits
- Free lunches
- Commuter benefits
- Flexible PTO and summer Fridays
- Paid Parental Leave
- Paid holidays
Company HQ
Quincy, MA
Leadership
Matthew Levesque
(CEO)Joined IntelyCare as CEO in 2024. Prior to this, they were the CEO of connectRN and spent 12 years at athenahealth in various Director/VP/SVP roles.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 4 more jobs at IntelyCare